Position: SAP Business Analyst II

Location: Hybrid Role – on site in Newark, DE a minimum of 2-3 times per week

What makes us great:

At the heart of our Company is a dedication to delivering energy that drives progress. We put people first, work to keep them safe and build trusting relationships.

What you’ll be working on…

• Requirements Gathering: Collaborate with business users to gather and document business requirements for SAP IS Utilities implementation projects, including understanding business processes, identifying pain points, and defining desired outcomes.

• Solution Design: Analyze business requirements and design SAP IS Utilities solutions to meet the needs of the business. This may include configuration of SAP IS Utilities modules, designing new business processes, and creating functional specifications for custom developments.

• System Configuration: Configure SAP IS Utilities modules according to business requirements, including but not limited to, meter management, billing and invoicing, customer service, and energy data management. Ensure proper testing and validation of the configured solution.

• Testing and Validation: Develop and execute test plans, conduct system testing, and support user acceptance testing (UAT) to validate the SAP IS Utilities solution meets business requirements and resolves any defects or issues identified.

• Documentation and Training: Create comprehensive documentation, including functional specifications, process flows, and user guides. Conduct end-user training sessions and provide post-go-live support to ensure smooth adoption of the SAP IS Utilities solution.

• Cross-functional Collaboration: Collaborate with cross-functional teams, including business users, IT teams, and external vendors, to ensure successful implementation of SAP IS Utilities solutions. Provide ongoing support and expertise to troubleshoot and resolve any issues that arise post-implementation.

• Continuous Improvement: Continuously monitor and evaluate the performance of SAP IS Utilities solutions and identify opportunities for improvement. Stay up-to-date with industry best practices and emerging trends in the utilities industry, and proactively recommend enhancements to optimize business processes and systems.

Who you are...

• Bachelor's degree in Business Administration, Computer Science, or related field.
• 5 plus years of experience as a Business Analyst or Consultant, with a focus on SAP IS Utilities implementation or support.
• Strong knowledge of utilities business processes, including customer management, metering, billing, and invoicing.
• Hands-on experience with SAP IS Utilities modules, such as CS (Customer Service), Device Management, Billing, and Invoicing.
• Strong analytical and problem-solving skills, with the ability to translate business requirements into technical solutions.
• Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams, business users, and external vendors.
• Ability to manage multiple priorities and deliver high-quality work within tight deadlines.
• Experience leading and supervising one or more work streams (areas)
• Knowledge of S/4HANA Cloud is a plus.
• Professional certifications in SAP IS Utilities or related areas is a plus.
• Programming / development and database experience is plus

Where you'll be working:

• Hybrid remote position, 2-3 days in the office.

Benefits/what’s in it for you?

• Flexible work arrangement
• Competitive base salary
• Fantastic opportunities for career growth
• Cooperative, supportive and empowered team atmosphere
• Annual bonus and salary increase opportunities
• Monthly recognition events
• Endless wellness initiatives and community events
• Robust and customizable benefit packages-choose what works best with your life. Options include generous 401k, medical, dental and life insurance, tuition reimbursement, compensated volunteer hours and MORE!
• Paid time off, holidays and a separate bank of sick time!

Chesapeake Utilities Corporation is an equal opportunity employer committed to creating a diverse workforce and a culture that promotes a sense of belonging for all employees. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants with a disability that need assistance applying for a position may email human_resources@chpk.com or Ruth Warner, Director, Human Resources Operations at rwarner@chpk.com.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)