Job description

Local swim school hiring a part-time Scheduler.

Our ideal candidate is friendly, outgoing, customer focused, works well under pressure and has flexible availability.

Hours per week: 16-30 hrs

MUST have availability & flexibility to work Monday-Friday between 8am-7pm and Saturdays 8am-1pm.

Position is YEAR ROUND.

Schedulers are responsible for the front office operations of our swim school. Primary responsibilities include, but not limited to:

• Provide excellent customer service including troubleshooting and problem solving all scheduling related issues.

• Take primary responsibility for inbound and outbound calls related to scheduling.

• Work with Front Desk on sales leads ensuring smooth transition from registration through scheduling process.

• Provide coverage for the Front Desk team during breaks, lunches and absences.

• Maintain and update detailed family and student records including confidential information in our scheduling system.

• Monitor team member work shifts to ensure lesson coverage while keeping swim families and office team updated when there is a sub.

• Send mass communication during pool closures.

• Resolve scheduling conflicts and schedule change requests professionally and timely.

• Goes the extra mile when customers can’t find desired slots by looking at switching breaks, make-up slots, searching for future drops to utilize or other customers.

• Prioritize the filling of instructor training schedules within the age restrictions and other specifications set forth by our trainers.

• Respond to voicemails and emails in a timely manner.

• Responsible for quality control of each instructor schedule with regard to maintaining the correct number of slots dedicated to breaks and make ups.

• Manage all electronic files using Google Drive.

• Pull daily and weekly reporting to track open classes, new students, and dropped enrollments.

• Assist Management with special projects and other duties as needed.

• Higher volume of requests during summer months.

Our swim school has been built on Christian principles and we are looking for a team member who will model patience and kindness both at and away from the pool. Someone who will go the extra mile for the team and our customers and someone with a high level of character and integrity.

For more information about our team, please visit www.oklahomaswim.com/blog.

Education:

• High school or equivalent (Preferred)

• Some college (Preferred)

Experience:

• Customer Service: 2 years (preferred)

• Scheduling: 2 year (preferred)

Job Type: Part-time

Pay: $12.00 per hour

Benefits:

• Employee assistance program
• Employee discount

Schedule:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Oklahoma City, OK: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)
• Phone etiquette: 1 year (Preferred)
• Organizational skills: 1 year (Preferred)
• Office experience: 1 year (Preferred)

Work Location: In person

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