Job description

The Lovaas Institute is a provider of child therapy services looking to add new team members to our administrative team. Applicants for the position of Scheduling Support Specialist/Operations Assistant must be prepared to work collaboratively with others, think critically, and meet deadlines as assigned.

Location:

• This is a hybrid position; up to 2 days per week may be provided from home.
• This position will support the planning and coordination of service delivery to clients in Los Angeles and San Diego counties.
• Training is partially in-person and partly remote/virtual.

Hours/Availability:

• This is a full time position. Requires availability Monday through Friday.
• Business hours of operation are between the hours of 6:30am and 5:30pm (Pacific).
• Candidates will need to be open to a combination of earlier and later shift times (2-3 days per week from 6:30am to 3pm and the other days from 9am to 5:30pm).
• The position will begin at 30 hours a week during initial training and gradually transition to 40 hours a week within a month or sooner, based on the employee reaching specific training milestones.

Experience:

• Training will be provided for the position. Helpful experience may include: Schedule management, customer service, human resources, administrative/office assistant, tele-marketing, familiarity with Microsoft office (Word and Excel), familiarity with Mac platform.

Responsibilities and Duties:

• Serve as primary individual responsible for providing scheduling support to clients and team members in a fast-paced environment.
• Communicate directly with clients and team members via phone, text, and email about details related to appointments and related changes
• Ensure correct documentation of service schedules to ensure accurate client billing and precise time-keeping for employee payroll
• Coordinate make-up hours and ensure all clients and staff reach their weekly target hours
• Conduct client and employee health-screenings, as needed, to ensure services adhere to company heath and wellness policies
• Maintain up to date information for clients and employees within company database/practice management systems
• Assist operations team with document tracking and filing, handling incoming and outgoing mail, data entry, and other miscellaneous administrative duties

Qualifications and Skills:

Seeking a person who is organized, efficient, attentive to detail, and has a strong memory. Candidate must be eager to learn, have a positive mindset, excel at multi-tasking and thinking creatively, collaborate well with others, and work independently when needed.

Compensation/Benefits:

• Position offered at $19 per hour with a Bachelor’s degree.
• Paid vacation, sick time, and paid holidays.
• Health, dental, and vision benefits, as well as 401k

The Lovaas Institute offers a meaningful experience in a well-established, supportive company. We look forward to considering you for this position.

Job Type: Full-time

Pay: $19.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid training
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Education:

• Bachelor's (Preferred)

Experience:

• administrative or office: 1 year (Preferred)

Language:

• Spanish (Preferred)

Work Location: Hybrid remote in Culver City, CA 90230

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