Under limited supervision, uses specialized knowledge and skills obtained through experience and/or formal training to develop, maintain and expand individual financial advisor sites, firm-wide intranet and public websites. Serves as lead for large or multiple projects with significant scope and/or division-wide impact. Supports Web-based products and services through email, telephone, and online support ticket system. Manages and executes projects which require some evaluation, originality and ingenuity. Resolves or recommends solutions to complex problems. Maintains high standards for writing web development languages and using design best practices. Extensive contact with internal customers and contacts to manage projects, resolve technical problems and coordinate solutions. Uses knowledge and skills obtained through experience and training to lead a single-function or specialty work group in an assigned functional area.

Essential Duties and Responsibilities:

• Interacts with internal customers and troubleshoots problems to provide a high level of customer satisfaction.

• Consults with clients and project managers to identify, analyze, refine and document business information requirements.

• Follow specific and detailed steps to publish new content through a web content management system.

• Write semantic markup on websites and modify style sheets following best practices and conforming to the design/brand established for each website.

• Designs, maintains and manages Internet web sites which provide public business information.

• Utilizes company-approved graphics software to create and edit graphics files to be used on web sites.

• Tests and troubleshoots web forms.

• Troubleshoot web design, development, publishing, or UI issues, and recommend effective solutions.

• Document processes and lead training for other team members

• Implement and monitor web statistical tools; compile reports.

• Represents assigned functional area at meetings as required.

• Communicate regular status updates on projects.

• Performs other duties and responsibilities as assigned.

Qualifications

Knowledge, Skills, and Abilities:

Knowledge of:

• Enterprise content management software sufficient to author and publish content, analyze and refine workflows, and detect publishing or workflow problems.

• Web editing software, and sufficient knowledge of HTML to hand-code documents.

• In-depth knowledge of modern HTML/CSS, including mobile design principles

• Understanding of scripting languages such as JavaScript, , Bootstrap framework, and advanced understanding of HTML.

• Database concepts and practices, including definition and query language concepts.

• General understanding of web standards and browser compatibility.

• General knowledge of Search Engine Optimization principles, including on-page and off-page factors

• Moderate knowledge of Google Analytics and Search Console sufficient to add GA code to a website, set GA filters or goals, and set up a site in Google Search Console.

• Knowledge of browser developer tools and mobile emulation

• Knowledge of domain name purchasing, redirects, and transfers.

• Microsoft Office suite of products, Photoshop and Adobe Acrobat.

• Preferred: Knowledge and understanding of the Sitecore content management system

• Preferred: The financial services industry, as well as the rules and regulations which govern it, in order to develop appropriate designs utilizing corporate design style elements.

• Preferred: Basic supervisory management principles and practices.

Skill in:

• Web page design sufficient to work on highly visible company web sites.

• Operating standard office equipment and using required software application to produce correspondence, reports, electronic communication, and spreadsheets.

• Strong typing skills to create and edit web pages quickly and accurately.

• Organizational and time management skills sufficient to prioritize workload, handle multiple tasks, and meet deadlines. Detail orientation to ensure quality standards are met without impairing workflow.

• Manipulating and converting graphics and image files provided in various formats.

• Ability to work and thrive in a fast-paced environment, learn rapidly and master diverse web technologies and techniques.

Ability to:

• Hand-code HTML, HTML5, and style sheets. Preferred: Program with JavaScript

• Publish content, maintaining continuity of themes, designing layout, streamlining navigation and increasing online presence to potential customers

• Translate client objectives into technical requirements.

• Take ownership of a project with little supervision.

• Work independently as well as collaboratively within a team environment.

• Use good judgment in making decisions.

• Analyze business processes and recommend solutions.

• Prepare various reports, summaries and written recommendations.

• Provide a high level of customer service in a calm, courteous and professional manner.

• Lead a customer service call using online screen sharing software such as Zoom, GoToMeeting or WebEx

• Use effective oral and written communication skills sufficient to communicate and interact effectively with clients regarding technology related information.

• Plan, assign, monitor, and review, the work of others.

• Coach and mentor others.

• Identify training needs and develop training guides and plans; assist in training.

• Work in fast-paced team environment with multiple deadlines and demanding workload.

• Establish and maintain effective working relationships at all levels of the organization.

Educational/Previous Experience Requirements:

• Two-year degree or equivalent certification and a minimum of five (5) years related experience, including experience with JavaScript, and/or Enterprise CMS systems.

• Minimum of two (2) years hands-on experience with web editing software, and sufficient knowledge of HTML and CSS.

• Bachelor’s Degree Preferred.

~or~

• An equivalent combination of experience, education, and/or training as approved by Human Resources.

Licenses/Certifications:

• None Required.

Raymond James Guiding Behaviors

At Raymond James – we honor, value, respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic self, our organization, clients and communities thrive, it is part of our part of our people-first culture. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.

Job Marketing

Primary Location US-FL-St. Petersburg-Saint Petersburg

Organization Marketing

Schedule Full-time

Shift Day Job

Travel Yes, 5 % of the Time

Eligible for Discretionary Bonus Yes

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