Senior Claims Technical Specialist - Financial Lines
Full Time
Chicago, IL
$118,000 - $178,000 a year
Posted
Job description
Primary Details
Time Type: Full time
Worker Type: Employee
At QBE, our purpose is to give people the confidence to achieve their ambitions inside and outside of work. From development opportunities, to flexible work options and highly competitive reward and benefits packages, we understand the importance of living our values when it comes to our people. Everything we do at QBE is underpinned by our company’s cultural elements – because we know it's not just what we do that matters, it's how we do it that makes the difference.
This opportunity is accountable for managing the complete investigation, external advisors and vendors including legal service professionals, discovery vendors, data and security experts and consultants across highly complex portfolio of matters.
Primary Responsibilities
Required Education
Required Experience
Preferred Competencies/Skills
Preferred Education
Preferred Experience
Preferred Knowledge
QBE Cultural DNA
US Only - Travel Frequency
US Only - Physical Demands
US Only - Disclaimer
Job Type
Global Disclaimer
- Manage a diverse portfolio exclusively of high severity claims which includes conducting fact, liability and loss investigations and interpreting insurance contracts in an effective and efficient manner
- Evaluate and negotiate the resolution of assigned claims in a timely manner, within appropriate authority and in accordance with applicable laws, regulations, statutes, best practices and Department of Insurance (DOI) compliance
- Drive the highest level of customer care, responsiveness, and satisfaction when managing assigned claims to deliver superior claim outcomes
- Collaborate with outside representative counsel to formulate litigation strategy ensuring achievement of desired outcome and effective litigation management strategies
- Directs and manage external advisors and vendors including legal service professionals, discovery vendors, data and security experts and consultants.
- Oversee projects and planning surrounding departmental initiatives to achieve strategic objectives
- Analyze, develop and determine appropriate case reserves on all assigned claim files and recommend changes where necessary to ensure actuarial accuracy
- Advise on specific Professional Liability areas of specialization and coordinates efforts to disseminate information and guide learning and thought leadership in those areas; serve as the subject matter expert
- Represent QBE by participating in and attending industry seminars or authoring articles pertaining to Professional Liability subjects
- Collaborate with Underwriters to identify, understand and address novel or complex risks to appropriately price and negotiate terms including participation in sales calls and requests for proposals (RFPs)
- Manage relationships with external vendors to deliver accurate, timely, and cost-effective solutions.
- Take ownership for personal development and career planning, and development of required skills, tools, techniques, and technology to continually add value to the organization.
- Manage budgeted resources by anticipating expenditures, accurately forecasting resource needs/costs and properly accounting for expenses to meet requirements and achieve fiscal responsibility
Required Education
- Juris Doctor and equivalent combination of education and work experience
Required Experience
- 8 years relevant experience
Preferred Competencies/Skills
- Generate original, innovative solutions to difficult or unusual situations
- Identify and locate information and facts which are necessary and relevant for the purposes of evaluating a claim
- Financial and business acumen and awareness of financial responsibility
- Quickly change direction when working on multiple projects or issues
- Properly document investigation findings and preserve evidence in accordance with internal and external laws and procedures
- Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
- Assume a methodical approach to a given situation and develop a systematic procedure as a response
- Develop effective negotiation strategies and prepare a plan of action
- Build and capitalize on beneficial internal and external relationships including competitors
- Actively contributes towards continuously improving performance and mentor team with feedback, on-the-job skill enhancement opportunities and career advice
- Build and establish constructive and cooperative working relationships and open lines of communication
- Utilize effective communication skills to influence and persuade decision makers
- Manage a diverse and extensive portfolio of professional liability claims with varying levels of complexity and activity.
- Collaborate with internal resources to resolve difficult claims situations and drive resolution opportunities with internal and external stakeholders
Preferred Education
- Juris Doctor
Preferred Experience
- Experience handling professional liability matters including lawyers errors and omissions and miscellaneous professional liability claims
- Advanced experience in other segments of management and professional lines industry, including agency, retail or wholesale brokerages, third-party administrator, risk management, legal or other roles
Preferred Knowledge
- Advanced working knowledge of current and possible future Professional Liability products, policies, practices, trends, technology and information affecting the business and organization; knows how the business works
- Advanced working knowledge of relevant Professional Liability claims legal and technical knowledge for all US jurisdictions
- Advanced working knowledge of insurance policy and contract language
- Advanced working knowledge of business and management principles involved in strategic planning, resource allocation, leadership technique and coordination of people and resources
- Advanced working knowledge of experts in field of concentration, including attorneys, mediators, judges and experts
QBE Cultural DNA
- Everything we do at QBE is underpinned by our DNA (which interlinks seven cultural elements) – because we know it's not just what we do that matters, it's how we do it that makes the difference. We expect all employees to role model and inspire the right behaviors that link to our cultural elements:-We are customer-focused-We are technical experts-We are inclusive-We are fast-paced-We are courageous-We are accountable-We are a team All employees are expected to adhere to QBE’s Code of Ethics and Conduct and apply sound risk management practices
US Only - Travel Frequency
- Infrequent (approximately 1-4 trips annually)
US Only - Physical Demands
- General office jobs: Work is generally performed in an office environment in which there is not substantial exposure to adverse environmental conditions. Must have the ability to remain in a stationary position for extended periods of time. Must be able to operate basic office equipment including telephone, headset and computer. Incumbent must be able to lift basic office equipment up to 20 lbs.
US Only - Disclaimer
- To successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities.
Job Type
- Individual Contributor
Global Disclaimer
- The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employee’s normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company, to each other and to our customers, suppliers, communities and governments. It provides clear guidance to help us to make good judgement calls.
Base pay offered will vary depending on, but not limited to education, experience, skills, geographic location and business needs
Annual Salary Range: $118,000 - $178,000
AL, AR, AZ, Fresno, CA, CO (Remote), FL, GA, IA, ID, IL (Remote), IN, KS, KY, LA, MI, MN, MO, MS, MT, NC, ND, NE, NH, NV, OH, OK, OR, PA, SC, SD, TN, TX, UT, VA, VT, WI, WV and WY
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Annual Salary Range: $130,000 - $196,000
CA (Remote, Irvine and Woodland), Greenwood Village CO, CT, Chicago IL, MA, MD, NY (Remote), RI, Houston TX and WA
* * * * *
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Annual Salary Range: $148,000 - $223,000
San Francisco CA, NJ and New York City NY
Benefit Highlights
You are more than your work – and QBE is more than a workplace, which is why QBE provides you with the benefits, support and flexibility to help you concentrate on living your best life personally and professionally. Employees scheduled over 30 hours a week will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health.
We also offer a competitive 401(k) contribution and a paid-time off program. In addition, our paid-family and care-giver leaves are available to support our employees and their families. Regular full-time and part-time employees will also be eligible for QBE’s annual discretionary bonus plan based on business and individual performance.
QBE recognizes that exemplary benefits extend beyond benefits coverage and compensation. Flexibility in your working environment is important to maintaining balance and QBE is dedicated to ensuring employees achieve personal and professional integration by providing the opportunity for hybrid work arrangements.
How to Apply:
To submit your application, click "Apply" and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
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