The Position

The City of Ontario's Community Improvement Department, a division of the Community Development Agency, is seeking an energetic, engaged, and personable individual to fill the Senior Community Improvement Officer position within the department. The Senior Community Improvement Officer is a lead position and conducts high-level technical work related to municipal and housing code compliance, investigates complaints, reports violations, informs the public of relevant municipal codes, explains methods of compliance, and acts as a liaison between property owners and appropriate internal and external agencies to assist with property and neighborhood preservation.

The Ideal Candidate

The ideal candidate for this position will have outstanding interpersonal, oral, and written communication skills enabling them to effectively provide direction and options to resolve violations to the public; be innovative thinkers, decision makers and demonstrate sensitivity, empathy, compassion, and positivity while navigating adverse situations. The ideal candidate must demonstrate a genuine desire to be part of a team environment dedicated to enhancing community aesthetic and ensuring the public health, safety and welfare of the City of Ontario's residents and businesses. Furthermore, the successful candidate will be a role model for the City's Approach to Public Service and exude the qualities of a "Five Tool Player " – Leader, Thinker, Communicator, Operator and Public Servant.

Community Improvement

The City of Ontario's Community Improvement Department‘s primary objective is to improve the quality of neighborhoods throughout Ontario by removing blighted conditions, rehabilitating the current housing stock, and creating self-sustainable neighborhoods. The Community Improvement Department is a division of the Community Development Agency and is responsible for enforcing Ontario Municipal Code regulations on private property throughout the City. This may include, but is not limited to health and safety matters, vehicle sales, unpermitted vending activity, parking on private property, zoning violations, property maintenance and other substandard conditions on residential, commercial and industrial properties. The Community Improvement Department also operates the Weed Abatement program, Abandoned and Distressed Property Registration program, and Systematic Health and Safety Rental Inspection program, all focused on enhancing community aesthetics and overall living conditions for the residents of Ontario.

Examples of Essential Functions

The essential functions typically performed by the Senior Community Improvement Officer include the following:

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  Informs the public of City municipal codes and other related codes.
• Develops innovative approaches to encourage property owners and managers to maintain and upgrade property.
• Participates in the process of reviewing and updating the City's municipal code.
• Inspects multi-family residential housing units for compliance with municipal and related codes.
• Prepares case reports and maintains detailed records in a computer database.
• Processes and responds to citizen initiated complaints.
• Conducts inspections as part of the business license approval process.
• Issues citations as required by the City's municipal code and initiates Notices of Violation and other related notices.
• Investigates zoning issues of a general nature and recommends appropriate action to supervisor.
• Testifies as a witness in job related court cases as necessary.
• Provides technical assistance to Community Improvement Officers on complex cases as needed.

Qualification Guidelines

Education

Two years of college with coursework in Planning, Urban Geography, Construction, or a related field.

Proof of successful completion of two years of college coursework must be provided by way of attachment to your online application or as an email attachment sent to the Hiring Agency Representative at, or before, time of the reference check process. Acceptable forms of proof include Unofficial Transcripts, Official Transcripts, Photos and/or Photocopies of Institutional Degree/Certifications.

NOTE: Failure to provide the required documentation at, or before, time of the reference check process will result in disqualification.

Experience

One year as Community Improvement Officer or a closely related position. Public contact work with primary experience in the area of enforcement of public laws, conducting property inspections, customer service operations, and/or complaint investigations may be substituted for college education on a year-for-year basis.

License

A valid California Class C driver's license and an acceptable driving record at the time of appointment and throughout employment.

Certifications

Possession of a AACE/ICC Housing Inspection Certification or ICC Building Inspector Certificate and completion of PC832 course within 6 months of appointment.

Special Requirements

Ability to work extended hours, evenings, nights, and/or weekend shifts.

Desirable

CACEO Basic, Intermediate, and Advance Code Enforcement Officer Course Certificates.

Note

This is a promotional opportunity which is only open to current City of Ontario employees.

Supplemental Information

How to Apply

Apply online by clicking on the "Apply" link at the top of this announcement. If this is the first time applying for a position using governmentjobs.com you will be prompted to create a new user account, otherwise log in with your user name and password. Your application and responses to any supplemental questions will be used to evaluate your qualifications for this position. It is suggested that your application include the following:

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  List any relevant experience and education that demonstrates that you qualify for the position.
• List all periods of employment for at least the past 10 years, beginning with your most recent or present employer (including if applicable, all employment with the City of Ontario).
• Separately list each position held, including different positions with the same employer.

A resume may be attached to your application but will not substitute for the proper completion of your application. Applications that are not properly completed may be rejected.

Supplemental Questions

To complete your application for this position you will be prompted to respond to supplemental questions. This information will be used as part of the application screening and selection process and is designed to help you present your qualifications for this position. This may include a selection step in which your application and supplemental questions are reviewed and scored by a panel of raters familiar with this position.

Incomplete responses, false statements, omission, or partial information may result in disqualification from the selection process. Your responses should be consistent with the information provided on your application.

Please provide succinct, concise, descriptive, and detailed information for each question. If you have no experience, write "no experience" for the appropriate question.

Email Notices

Email is the primary way that the Human Resources or Hiring Department will communicate with you. Please check your email account (including the SPAM folder) on a regular basis for any emails related to the application or selection process. Emails from the city of Ontario will come from "ontarioca.gov" or "governmentjobs.com." If you change your email address after submitting your application please visit governmentjobs.com and update your profile.

Frequently Asked Questions

If you have any additional questions regarding the application process, please refer to our Frequently Asked Questions.

The City of Ontario values the health and wellness of our employees and their families. We understand benefits are an important part of your total compensation and we take pride in offering a comprehensive benefit package. Please check out our excellent benefit packages here www.ontariocityemployees.org.

Employees in this classification are represented by Teamsters Local 1932.