Job description
Under limited supervision, the Sr Experience Manager is responsible for coordinating and negotiating contractual requirements and obligations between Motion and our customers. This role ensures compliance with specific requirements found in each of our customer contracts. The Sr Experience Manager has customer assignments and spends a significant amount of time at customer locations.
The Sr Experience Manager should have knowledge in managing large scale projects, facilitating implementation over multiple customers sites, reporting on KPI's.
Duties:
- Manages contract performance to facilitate customer relationships.
- Reviews customer contracts and transactional data to assess company compliance with terms of agreement.
- Manages the implementation of a contract by communicating with all levels of employees.
- Assesses customer product needs to determine additional products and service offerings to sell.
- Facilitates or leads local branch and plant engagement and projects.
- Negotiates customer terms on behalf of a Corporate Account Manager.
- Presents contract performance information at Quarterly Business Review (QBR) meetings with Corporate Account Managers.
- Travels to customer sites to conduct and or participate in customer meetings and or presentations.
- Performs other duties as assigned.
Education/Experience:
Typically requires a bachelor's degree and three (3) to five (5) years of related experience or an equivalent combination.
Knowledge/Skills/Abilities
Expert at all Microsoft Office applications, particularly Excel.- Strong project management skills.
- Strong quantitative and analytical skills.
- Results oriented.
- Excellent written and verbal communication and presentation skills.
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