Since 1968, the Bob King Automotive Group has been serving the North Carolina Triad area. We are a family-owned company, and our commitment to customer service has been the hallmark of each of our dealerships, as well as our deep commitment to serving and supporting the community.

We are always looking for talented, self-motivated individuals to join our team. If you think you are ready to be a part of an exciting and fast paced team, then we look forward to speaking with you. This is an excellent opportunity with growth and long-term career potential!

Responsibilities of the Service AdvIsor include :

• Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service 100% of the time!

• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer

• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled

• Ensure the daily inventory of technicians' time is consistently sold to service customers

• Distribute work between technicians efficiently by communicating with your Guest Services Director

• Answer technical questions about vehicle problems, warranties, services, and repairs

• Maintain Customer Success Index at or above company standards

• Assist in diagnosing vehicle problems, partnering with Technicians as needed ; order parts and tools as necessary

• Oversee administration of warranty claims as well as training and supervising of service department

• Reinforces company policies and adheres to company standards

• Encourages compliance with applicable laws and regulations

• Maintain good working relationship with factory(s) and foster positive employee relations

• Agree to be fitted for and wear a uniform daily

Qualifications :

• Multi Tasking skills are a Must

• Organized and friendly personality

• Demonstrated ability to manage others

• Time management skills

• Fantastic communication skills with your customers

• Professional, well-groomed personal appearance

• Consistent record of service and sales success

• Strong record of positive customer satisfaction results

• Team oriented and self-motivated

• Able to work with little supervision

• Clean driving record and valid driver’s license

Pay : Commission based on performance and metrics, guarantee's for the first pay period can be discussed during the interview.

BENEFITS

• PTO
• Insurance
• 401K
• HSA
• Paid Training
• Employee Appreciation Program

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.