Service Department Administrator

Woods Machinery is seeking a Service Department Administrator to join our team at our Bobcat of Central Jersey (Green Brook, NJ) location to support our customer base in the New Jersey/New York area.

Job Responsibilities:

• Open work orders by accurately describing symptoms, problems, and causes, as well as repairs and services requested; obtain approval signatures
• Check equipment maintenance records and service schedules
• Verify warranty and service contract coverages; explain provisions and exclusions
• Maintain a positive customer relationship by explaining estimates and expected completion times
• Obtain customer approval of estimates
• Obtain and provide contact information
• Answer questions and concerns
• Arrange trucking of equipment as needed
• Answer incoming service phone calls
• Maintain equipment service information files
• Assist customers with field service requests by gathering relevant information and communicating with Service Managers to dispatch field service technicians
• Ensure proper payment methods
• Continual online factory training
• Pro-actively promote, sell, and track preventative maintenance programs and extended warranties
• Work with the Service Manager to ensure technicians meet flat rate and/or estimated hours allocated for each repair on a consistent basis
• Other duties and special projects as assigned.

Benefits:

• Hourly pay + overtime opportunities
• Health, vision & dental insurance
• Paid time off
• Retirement benefits
• Manufacturer sponsored training (on-line and hands-on)
• Career advancement opportunities
• Company outings
• Coffee, healthy snacks and monthly company lunch

Requirements:

• 2+ years' experience as a Service Department Administrator preferred – will consider strong Admin experience with mechanical knowledge and ability to learn industry
• Extensive customer service background including excellent communication and sales skills along with strong follow up
• Self-motivated, results-oriented, organized, energetic, and capable of working under pressure
• Proficient computer skills including Microsoft Office
• Strong attention to detail, organized and capable of working in a fast-paced environment
• Ability to professionally communicate with customers, co-workers, and managers
• Ability to accurately document all work performed by the technicians
• Ability to work in a team or independently
• Pass background and drug screening
• Ability to work in an office / shop environment with exposure to outdoor weather conditions including heat, cold, wind, rain, dust, dirt, and noise
• Ability to work overtime as business needs arise

About Us:

Woods Machinery is a second-generation family owned business providing equipment sales, rentals, and product support since 1984. Woods Machinery represents the best compact equipment available in the marketplace by aligning with world class and industry leading manufacturers. Woods Machinery is the authorized dealer for Bobcat, Morbark/Rayco, Finn, Fecon, Wacker-Neuson, Green Climber, Big-Tow, and Protech.

Please visit www.woodsmachinery.com to learn more about us, our products, and services.