Job description
Are you the type of person that enjoys working for a Company where employees are valued, rewarded, and encouraged to challenge themselves to grow personally and professionally? Do you like working for a family owned Company that is a leader in each of our respective industries and allows you the opportunity to contribute to our success? If you answered “yes,” then apply now for your opportunity to join a remarkable organization where personal and career goals are realized.
What's In It For You
- Competitive pay with annual increases
- Benefit eligibility on your first day with low employee premiums that are far better than the industry average
- Free Company services such as Internet, video, and telephone. What’s even better is you can enjoy discounted services from our affiliate companies!
- You’ll have access to a number of career developmental resources to grow personally and professionally
- Generous paid time off and holidays
What You'll Be Doing
The Service Desk Analyst provides customer service and technical support through analysis and problem solving to facilitate installation, implementation, maintenance, education, and documentation of a variety of computer and software technologies utilizing over the phone and remote communication technologies to service the customer.
Responsibilities:
- Provide Tier 1 service or phone support to IT users for basic software and Hardware of end-user computing and desktop-based LAN systems.
- Troubleshoot problems to resolution or escalate to Tier 2 support when necessary.
- Reset or configure network accounts access.
- Document problems and resolutions within call tracking application and provide updates to the knowledge base where applicable.
- Configure and install software for end-users' desktops and laptops.
- Involved in the installation and roll out of new software packages; upgrades and new desktop hardware.
- Process hardware and software requests by coordinating user setup, upgrades, and installations.
- May perform end-user training as it regards assistance with supported applications.
- All other projects and duties as assigned.
What You'll Need
- Working knowledge of Windows operating systems, Microsoft applications and desktop hardware/laptops required.
- Excellent written and verbal communication skills, problem-solving and analytical ability, aptitude for customer service, able to work in fast-paced, dynamic environment.
- Related licenses, certifications are a plus
- Minimum HS Diploma or equivalency diploma; some college and/or technical training preferred.
- 1-3 years customer service experience with emphasis on hardware/software
- Good problem solving and analytical skills
- Effective written and verbal communication skills
- Must possess organizational and time management skills
- A strong self-starter
What We Are
The Armstrong Group, a privately held, diversified corporation headquartered in Butler, Pennsylvania. A family owned and operated business founded in 1946, its subsidiaries include Armstrong Utilities, Armstrong Telephone Company, Armstrong Telecommunications, Armstrong Development Properties, Armstrong Comfort Solutions, Guardian Protection Services, and 4Front Solutions. (www.agoc.com).
Armstrong is an Equal Opportunity Employer.
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