Job description
Service Desk Support Analyst | London | Remote working | £35,000 - £40,000 pa | 10% bonus and benefits
Support / Windows / Mac / Service Desk
A great opportunity for a Service Desk Support Analyst to work for our Global Client on a fully remote basis. You will be a member of the Global Service Desk team that provides front-line support to end users on a variety of different issues. You will be responsible for identifying, researching and resolving technical issues that are raised.
The Service Desk Support Analyst will be required to work 5am - 2pm Monday to Friday.
Key Responsibilities:
- Answer incoming Global Service Desk calls and chats while routing new incoming Service Desk tickets created via email
- Monitor unassigned ticket queues whilst also following up on assigned tickets in queue every 24 hours
- Develop and maintain a thorough working knowledge of in-house applications, computer hardware, operating systems, on-line services and all other current technology used to support end users
- Research, resolve, and respond to all calls, e-mails, chats, call-backs, and Self-Service requests in a professional and timely manner in accordance to established guidelines and procedures
- Escalate requests to the appropriate individual or next level of tier support based on established guidelines and procedures
Experience Required:
- Demonstrated technical and customer service experience is required
- Excellent customer service, telephone etiquette, and interpersonal skills
- Demonstrated knowledge of different software packages and equipment including Microsoft Office solutions, Microsoft Operating Systems and MacOS
- Must have a good understanding of personal computers, printers, and peripherals
- Must be customer focused and demonstrate strong follow-up and follow through abilities with a sense of urgency
- Familiar with various elements of Information Technology infrastructure
Support / Windows / Mac / Service Desk
If this role looks of interest to you and you think you have the relevant experience, then please send your CV across and I will be in touch.
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