Job Purpose

Service Techs provide exceptional customer service for equipment manufactured by Finn Corporation, including inspection, maintenance, warranty work, or service issues.

Essential Duties and Responsibilities

• Provide technical service to vehicles and equipment.
• Perform repair and maintenance on heavy duty, commercial vehicles in a safe and efficient manner.
• Perform detailed inspections, preventative maintenance, checking fluid levels, lubrication of moving parts, filter changes, and examination of vehicle support systems.
• Inspection and service of electrical, air, brake, hydraulic and motor systems on vehicles, equipment or related components.
• Examine protective guards, belts and safety devices and make adjustments as needed.
• Identify warranty parts and return to Warranty Administrator.
• Perform complex heavy equipment diagnostics and repair, including engine repair, hose assembly, bearings, clutches, differentials, transmissions, etc.
• Perform premier inspection, installation, troubleshooting and repair service of hydraulic and pneumatic systems.
• Build credibility and maintain positive relationships with customer, resulting in outstanding customer satisfaction.

Education, Knowledge and Skills

• High school graduate or equivalent.
• Excellent attendance.
• Minimum three (3) years' experience in heavy duty vehicle mechanical repair.
• Commercial/heavy duty service experience, vocational training, or certification preferred.
• Hydraulic/pneumatic repair experience, vocational training, or certification preferred.
• Demonstrated ability to build positive customer relationships.
• Basic mathematical skills, and ability to calculate precise measurements.
• Strong attention to detail, quality and accuracy.
• Good communication skills.
• Team player who works to assist and support others.
• Takes personal ownership for job duties and outcomes.

Supervisory Responsibilities: None

Work Environment:

Manufacturing Environment. Frequent exposure to noise, fumes and dust.

Physical Demands:

This position frequently lifts heavy objects and/or up to 50 lbs., and occasionally up to 100 lbs., walks and stands for long periods of time and performs strenuous physical labor. The employee lifts, pushes, pulls or carries objects; uses abdominal and lower back muscles to provide support over time without fatigue; and effectively lifts and carries heavy loads. The position requires good manual dexterity (hand, hand and arm, two hands) and multi-limb coordination. It also requires the ability to quickly move arms and legs. The employee must have excellent stamina. Seeing with the ability to read reports, data, statistics and information on computer screens are required.

Acknowledgement: This job description is not intended to be an all-inclusive list of duties and standards of the position. Critical features of this job are described under the headings above. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. Furthermore, this does not establish a contract for employment and is subject to change at the discretion of the company.

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