Job description
WHO WE ARE:
Be a member of the winning team at Valley View Casino & Hotel – named one of San Diego's Best Places To Work by the San Diego Business Journal. Valley View is where fun and your future will come together – join our team for a fun and exciting environment with amazing benefits that focus on you, your family and helping you reach your lifetime goals!
Deeply rooted in the Valley Center community, we, the San Pasqual Band of Mission Indians, have a rich local history. With traditions founded upon “good neighbor” values, our Tribe has been a part of this community for many generations. Valley View Casino & Hotel reflects our proud heritage of enterprise and opportunity; it is a place for our friends and neighbors.
At Valley View Casino & Hotel our team members are the foundation of who we are and what we do. The compassion, encouragement and level of experience that you will be exposed to will put you on a career path full of opportunities for advancement.
Description of the Position:
Responsible for the overall operations of restaurants, including supervising and directing team members in their daily job functions and in their appropriate assigned areas. Team Member will work independently under little to no supervision. This position relies on experience and excellent judgment to perform the functions of the job. A wide degree of creativity and latitude is required.
Primary Duties, Responsibilities, and Tasks:
- All team members are obligated to support and uphold the Valley View Casino & Hotel’s Standards of Excellence, Mission and Vision Statements as outlined in the Team Member Guide to Success.
- Maintain positive guest relations at all times, resolving guest complaints and ensuring guest satisfaction. Greet guests in a courteous and caring manner using personalized service.
- Responsible for monitoring team members for outstanding guest interactions and personalized service.
- Ensures that the front operations of the assigned restaurant are consistent with the strategic plans and vision of the department.
- Responsible for ensuring restaurant floor operations are run in a smooth, efficient manner; monitors food display and presentation continually to ensure guest satisfaction.
- Commensurate of the restaurant brand of operation; knowledge of wines, cocktails, beers in addition to specific skill sets, service standards and techniques.
- Maximizes cost effectiveness within the restaurant by ensuring compliance with established budget, labor, cash handling and revenue policies and procedures.
- Ensures guest complaints and problems are resolved and special requests are carried out.
- Responsible for the cleanliness of the assigned restaurant and surrounding areas.
- Serves as a mentor for team members in the department.
- Works collectively with the management team in providing input, suggestions, and recommendations for department operations and guest service.
- Ensures that the training of new hires within the department on policies and procedures, guest service standards, and department-related information is accurate and complete.
- Conducts daily huddles with team members in the department.
- Responsible for ensuring that current safety rules and regulations are followed by all Team Members under span of control.
- Maintains a thorough knowledge of company facilities, as well as special events on property, in order to advise guests and fellow Team Members of same, whenever possible.
- May be required to attend special events.
- Other duties as assigned by management.
- Responsible for conducting all responsibilities in a professional and ethical manner
- Responsible for maintaining a consistent, regular attendance record.
- Adheres to performance standards, company policies and procedures, as they relate to the department.
Supervisory Responsibilities:
- Supervises any Team Member(s) under span of control.
- Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training Team Members; planning, assigning, and directing work; appraising performance; rewarding and coaching and/or correcting Team Members; addressing complaints and resolving problems toward a non-biased outcome.
Required Qualifications:
- Bachelor’s Degree in Business, Restaurant Management or a related field, with three years of experience or an equivalent combination of education and experience in a high volume, full-service restaurant.
- Two years of previous supervisory experience.
- Demonstrated proficiency in Microsoft Office products.
- Ability to work a flexible schedule including all shifts, weekends and holidays.
- Leadership skills including the ability to articulate clear and precise direction and create a positive work environment with open communication and consistency.
- Ability to speak and understand the English language.
- Ability to write routine reports and correspondence.
- Ability to read, analyze and interpret documents such as safety rules, instructions, guidelines, operating and maintenance instructions, and policies and procedure manuals written in the English language.
- Ability to apply commonsense understanding to carry out instructions furnished in written, oral or diagram form referring back to established guidelines and policies and procedures.
- Ability to define problems involving several concrete variables, collect data, establish facts, and draw valid conclusions to carry out primary duties, responsibilities and tasks.
- Ability to work with mathematical concepts. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
- Must use excellent judgment when providing information to our guests and maintain positive guest relations at all times.
- Knowledge of Human Resources policies and procedures sufficient to ensure correct application and adherence in the supervision of direct reports.
- Must apply for, receive, and maintain a Gaming License from the Tribal Gaming Agency.
- Must be able to successfully pass applicable auditions or skill testing and a drug screening test.
- May be required to carry a company provided cell-phone at all times to receive and respond to work related calls.
Preferred Qualifications:
- Demonstrated experience in the art of coaching for success.
Physical Requirements of the Position:
The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job.
- Clear vision (close, distant, color, peripheral, and depth perception) is needed for navigating office and casino environments, reading and reviewing reports and policies, operating data processing equipment and other essential job functions.
- While performing the duties of this job, the Team Member is regularly required to talk and hear.
- The Team Member is regularly required to sit and use hands to finger, manipulate, handle, or feel.
- The Team Member is frequently required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and taste or smell.
- The Team Member must frequently lift and/or move up to 10 pounds and occasionally required to lift and/or move up to 25 pounds.
Working Conditions:
- The Casino is open 24 hours per day, seven (7) days per week; therefore, you must be flexible to work any and all shifts.
- While performing the duties of this job, the Team Member is exposed to second hand tobacco smoke, moving mechanical parts and fumes or airborne particles.
- The Team Member is usually subject to inside environmental conditions, which provide protection from weather conditions, but not necessarily from temperature changes.
- The Team Member is occasionally subject to outside environmental conditions and to wet and/or humid conditions.
- The noise level in the work environment is usually moderate. When on the casino floor, the noise level increases to loud.
Other Information:
- Native American hiring preference applies.
- This job description does not list all the duties of the job. You may be instructed by management to perform other tasks or functions.
- You will be evaluated in part based upon your performance of the tasks listed in this job description and your ability to commit to the Standards of Excellence.
- Management has the right to revise this job description at any time.
- The job description is not a contract for employment.
All team members are obligated to support and uphold the Valley View Casino & Hotel’s Standards of Excellence as outlined in the Team Member Guide to Success. Maintain positive guest relations at all times, resolving guest complaints and ensuring guest satisfaction. Greeting guests in a courteous and caring manner using personalized service.
Must apply for, receive, and maintain a Gaming License from the Tribal Gaming Agency. Must be able to successfully pass applicable auditions or skill testing and a drug screening test. While performing the duties of this job, the Team Member is exposed to second hand tobacco smoke, moving mechanical parts and fumes or airborne particles. The Casino is open 24 hours per day, seven (7) days per week; therefore, you must be flexible to work any and all shifts.
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