Job description

Understands community budgeted occupancy goals and quality mix and referral needs of the community.

Responds to referrals in a timely manner necessary to beat the competition in the market

Utilizes Green, Yellow and Red admission guidelines to make timely admission decisions.

Completes the pre-admission assessment tools for new admissions to prepare the internal team on anticipated medical needs and anything important to ensure a smooth transition.

Partners daily with internal community admissions, clinical and operations team to ensure communication on pending referrals, admissions and other pertinent data related to admissions to the skilled community.

Visits assigned hospitals and other referral sources daily/weekly/monthly as necessary to maintain and to grow referral/admission volume.

Seeks to gather updated information on hospital programs, physician partners, changes in policies/protocols that could impact business relationships and communicates with community and regional leadership for ongoing strategic planning.

Promotes skilled community metrics, outcomes and programs to hospital professionals including case managers, post-acute leaders, and physicians to position The Fountains against competition and to increase referral volume.

Reports customer service issues or service recover needs to internal operations and clinical partners.

Follows up on other The Fountains community residents in the hospital to triage to skilled as appropriate or communicate and hand off to appropriate community for a smooth return.

Maintains all professional contacts and assessments in company preferred database/EHR system.

Tracks/trends all individual productivity monthly.

Communicates with community and regional sales leadership weekly schedule and scheduled appointments and outcomes.

Employment is contingent on successful completion of pre-employment drug screen and criminal background

Diversity creates a healthier atmosphere: The Fountains at Mill Cove is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Jacksonville, FL 32225: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Healthcare Liaison: 5 years (Required)

Work Location: One location

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