Social Customer Care Up To $20/year

Do you have excellent written and communication skills? Are you looking for a new opportunity to utilize your working knowledge of different social media tools ? Look no further!

PeopleShare is hiring Social Customer Care.

Text "SOCIAL" to 215-515-2584 to connect with Megan!

Job Details for Social Customer Care:

• Schedule: Monday- Friday 8 am -4:30 pm
• Pay Rate: $$18-$20/hr

Job Responsibilities & Description for Social Customer Care:

• Assist customers with customer questions and complaints through company social media channels
• Resolve customer complaints by performing activities such as replacing products, refunding money, or forwarding information to the appropriate department for adjusting bills
• Monitor trends and report to Social Customer Care Manager
• Maintain a working knowledge of company products to effectively communicate with customers online

Job Requirements for Social Customer Care:

• Excellent written communication skills including typing, grammar, and the ability to convey technical information concisely through social channels (ie. Twitter, Facebook, Instagram, and TikTok), while maintaining brand voice
• Attending to all customer queries, concerns, and comments posted to the company's social media pages
• Demonstrated ability to successfully 'think on your feet' - to analyze information received and quickly process it to determine what would be the appropriate next step in terms of additional information needed, appropriate resolution, or referral as beyond scope
• Outstanding negotiation skills, and strong customer focus
• Working knowledge of social media tools, such as Sprinklr, BazaarVoice, and CRM experience
• Microsoft Word/Office
• High School Diploma or GED required

IND74

PeopleShare is the leading Staffing Agency in the region and has temporary to hire and permanent jobs in Illinois (IL) throughout the Greater Chicago area - Bolingbrook, Burbank, Downtown Chicago, Crest Hill, Deerfield, Elmhurst, Frankfort, Oak Brook, and Wheeling. We have openings for receptionist, data entry, customer service, customer service representative, social customer care, collections, office managers, call center, administrative assistant, accounts payable clerk, accounts receivable clerk, file clerk, warehouse, assembly, production, pickers, packers, forklift, machine operators, and maintenance mechanics.

PeopleShare provides equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status, or any other protected category or class under federal, state, and/or local laws. This policy applies to all locations and all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.