Come be a part of something bigger!

Benchmark | Pyramid is a strong believer in offering our employees Work-Life Effectiveness through, practices, policies, and programs to help our employees achieve success at both work and home. Here are just some of the great benefits we offer:

• Full Time employees have access to Medical and Dental insurance to fit your needs
• Benchmark University (You can grow both personally and professionally through on-line webinars and self-study courses)
• 401K match (Let us help you build your financial future)
• Companywide Hotel Room Discounts (Who doesn’t love to get away)
• Paid Time Off
• Employee Assistance Program (We are here to support you)
• Employee family events (bring the kids!)
• Partnerships and discounts with major retailers such as AT&T, Verizon and Dish to name a few
• Many more, please inquire for more details

Opening December 2022!

Reflecting it’s dynamic surroundings, Grand View Spa at Snow King Resort sets the tone for guests to re-energize their spirit and surrender to relaxation as they immerse themselves in a total sense of place and well-being. Grand View Spa offers a quiet escape where guests can relax, unwind and just be.

What you will have an opportunity to do:

JOB OVERVIEW:

Responsible for monitoring spa facilities, ensuring positive and friendly guest relations. Observes all activity within assigned areas, offer assistance and instruction to guests/visitors.

REPORTS TO: Spa Supervisor, Spa Manager/Director.

WORK ENVIRONMENT:

All Spa areas.

Job involves working:

• under variable temperature conditions (or extreme heat or cold).
• under variable noise levels.
• outdoors/indoors.
• around fumes and/or odor hazards.
• around dust and/or mite hazards.
• around chemicals.

KEY RELATIONSHIPS:

Internal: Staff in Spa, Food and Beverage, Rooms, Laundry, Housekeeping and Engineering

External: Hotel guests/visitors, Spa members.

QUALIFICATIONS

Essential:

High school graduate or equivalent vocational training certificate. Fluency in English both verbal and non-verbal. Provide legible communication and directions. Compute basic mathematical calculations (add, subtract, multiply and divide numbers). Ability to:

• perform job functions with attention to detail, speed and accuracy.
• prioritize, organize and follow up.
• be a clear thinker, remaining calm and resolving problems using good judgement.
• follow directions thoroughly.
• understand guest’s service needs.
• work cohesively with co-workers as part of a team.
• work with minimal supervision.
• maintain confidentiality of guest information and pertinent hotel data.

Desirable:

Experience in Hospitality Industry in similar position. Previous guest relations training Fluency in a second language, preferably .

PHYSICAL ABILITIES

Essential:

1. Exert physical effort in transporting _____ (____pounds) to _____.

2. Endure various physical movements throughout the work areas.

3. Reach ____ inches/feet.

4. Remain in stationary position for ____ minutes/hours throughout work shift.

5. Satisfactorily communicate with guests, management, and co-workers to their understanding.

Desirable:

ESSENTIAL JOB FUNCTIONS

Maintain complete knowledge of and comply with all departmental policies/service procedures/standards. Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended. Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day. Always maintain positive guest relations. Resolve guest complaints, ensuring guest satisfaction. Monitor and maintain cleanliness, sanitation, and organization of assigned work areas. Follow Spa opening procedures. Review log book/memo board. Set up and monitor music. Inspect Spa. Set up and maintain fruit (lemons, limes, cucumbers, melons, pineapples, strawberries). Set up and maintain water stations. Prepare and maintain iced tea and hot tea stations. Maintain massage rooms. Maintain relaxation lounges. Stock and maintain lockers and locker rooms. Greet guests upon arrival. Check in guests. Handle emergency procedures. Remain at station. Clean telephones. Maintain towel/linen, sandal, and robe supplies. Run clean and dirty laundry to and from Spa and Laundry facility. Keep Laundry Room clean and organized. Clean and maintain locker rooms, restrooms, and shower areas. Inspect and maintain hot tubs, steam rooms, and infrared sauna. Sweep and mop floors. Empty trash containers. Check treatment room closets. Handle lost and found items. Depart guests. Break down fruit stations. Break down water stations. Break down iced tea and hot tea stations. Follow closing side work procedures. Check out with Supervisor.

SECONDARY JOB FUNCTIONS

Assist with other Spa job functions as assigned. Document maintenance needs on work orders and submit to Manager/Supervisor.

STANDARD SPECIFICATIONS

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees or guests.

A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.

This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.

What are we looking for?

• Someone with or the ability to obtain a CPR and First Aide certification preferred
• Someone with an engaging and welcoming personality
• Someone with a strong attention to detail
• Someone who can work under pressure in a fast-paced environment
• Someone with a passion for creating an exceptional experience for all guests
• Someone with excellent communication skills
• Someone who can frequent bend, push/pull, and lifting/carrying of up to 30 lbs. and occasional lifting/carrying of up to 50 lbs.
• Someone with a flexible schedule that allows them to work weekends and holidays

Benchmark Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.