POSITION SUMMARY: The Senior Billing Coordinator processes and maintains accounts receivable records, including cash receipts, claims and overdue invoices. In addition, the Senior Billing Coordinator responds to complex or ongoing customer issues and works to resolve them in a manner that meets department customer service standards and acts as a resource and mentor for less experienced billing coordinators.

PRINCIPAL RESPONSIBILITIES:

• Acts as back up and resource to Billing Coordinators who processes and maintains a workload of approximately $1.2M in monthly revenue.
• Assists supervisors with conducting training for new and current employees. Actively engages in skill development for department staff.
• Serves as the point of escalation for complex and/or ongoing customer concerns.
• Supports AR Supervisors in regularly reviews of AR aging statements and incites action on balances due past terms. Ensures all invoicing is completed in a timely manner and all cash applications are applied by month end.
• Performs account reconciliations.
• Lends support in the processing of account setups, changes, closures, etc. for all National Account customers.
• Responds to customer requests (internal and external) in a prompt, professional and courteous manner.
• Encourages and assists staff in developing more efficient and effective processes.
• Supports the field in resolving all cash related inquiries.
• Monitors the Aldon queue/ Salesforce and ensures timely disposition and resolution of tickets.
• Prepares account statements; processes refunds.
• Reviews billing toolkits and ensures that they are kept up to date with all customer specific guidelines for the workload for any billing coordinator who is leaving the department.
• Acts as Subject Matter Expert (SME) for supporting sales staff members.
• Performs other job-related duties as assigned or apparent.

QUALIFICATIONS:

• Associate or Bachelor’s degree in Accounting or Finance or similar field of study.
• Experience mentoring, coaching, or training others.

MINIMUM REQUIREMENTS:

• Minimum of one year of experience in the Republic Services National Accounts Billing Coordinator role.
• Intermediate knowledge of Excel.

Why choose Republic?

Joining Republic isn’t just about taking on a new job, it’s about making a commitment to create a more sustainable world together. Our people provide an essential service, serving and impacting customers, neighborhoods, and communities everywhere.

As a company, we are proud of our values and encourage those who share in our aspirations to join our team:
· We protect our colleagues and communities through safe practices everywhere, every day.
· We are committed to serving our customers and communities by going above and beyond to exceed expectations.
· We take action to improve neighborhoods and communities by being environmentally responsible and creating a more sustainable world.
· We are driven to deliver results in the right way.
· We encourage a human centered culture that honors the unique potential and dignity of every person.

Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable law.

The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.