Job description
Overview:
The Staff Interpreter serves as a liaison to the language needs of the non-English speaking community by providing interpreting services. This role helps bridge linguistic and cultural barriers to assure appropriate communication, delivery of health care and support services. Responsibilities:
Come join our Amazing team here at Hackensack Meridian Health! We offer EXCELLENT benefits, Scheduling Flexibility, Tuition Reimbursement, Employee Discounts and much more!!!
The Staff Interpreter serves as a liaison to the language needs of the non-English speaking community by providing interpreting services. This role helps bridge linguistic and cultural barriers to assure appropriate communication, delivery of health care and support services.
- Assists patients/families and providers to engage in open and clear communication 2. Provides accurate oral interpretation services for non-English speaking patients and families.
- Communicates clearly, courteously, and responsibly with patients, families, providers, hospital staff and all visitors.
- Consistently maintains a high level of confidentiality and non-bias behavior.
- Communicates clearly, courteously, and responsibly with patients, families, providers, hospital staff and all visitors.
- Utilizes the appropriate standards and approach to the interpretative process.
- Conducts purposeful rounding for outcomes on all patients/families utilizing departmental approved scripting
- Communicates observations affecting compliance to the healthcare team.
- Demonstrates the ability to work under pressure with diverse members of the team, patients and families.
- Complies with established departmental policies and procedures.
- Provides customer relations services/comfort measures through initiating and maintaining effective communication with patients and/or their families. Responds to requests for non-clinical comfort needs.
- Ability to work in challenging situations involving issues of delivering difficult messages including death and dying.
- Maintains an environment that promotes patient and personal safety.
- Assists in helping patients move through the hospital system.
- Other duties and/or projects as assigned.
- Adheres to HMH Organizational competencies and standards of behavior.
- High School diploma, general equivalency diploma (GED), and/or GED equivalent programs.
- Minimum of one year of experience as an interpreter.
- Ability to speak English and other language fluently.
- In depth knowledge of medical terminology, and successfully pass a medical terminology course.
- Certification or qualification in medical interpreter training.
- Knowledge and ability to articulate the cultural and perceptual factors that affect communication between patient, families, providers and interpreter.
- Demonstrate ability to relate to people in a warm and consistently friendly manner. Teamwork oriented, commitment to customer service excellence and collaborative approach required.
- Rotating schedule/shifts that may include weekends and/or holidays based on needs.
- Excellent written and verbal communication skills.
- Proficient computer skills that include but are not limited to Microsoft Office and/or Google Suite platforms.
Education, Knowledge, Skills and Abilities Preferred:
- Associate's or Bachelor's Degree.
- Certification or qualification in document translation.
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