Job description
Location
London, GB
Department Name
Wales & Western Region.RWES..MS.
About Network Rail
Our passengers and freight users are at the heart of everything we do. We help connect people to their friends and families and get goods to their destination safely and efficiently. We're an organisation where people matter. Watch our video to find out more!
About our people and the recruitment process - We're an inclusive employer of choice and we welcome applications from everyone!
We encourage our colleagues to work flexibly, as we know traditional working patterns don't always fit. If you want to consider working flexibly, just let us know and we'll do our best to help and invest in your career with us, whilst you have a healthy work life balance.
We're also a Disability Confident Leader employer and we'll try our best to adapt the process and offer a reasonable alternative to help support people with disabilities access, apply and interview for roles.
Brief Description
To provide a comprehensive monitoring and control of the stations’ systems, providing accurate information to all interested parties as appropriate.
Please Note: This role requires the incumbent to hold security vetting, no start date or hire should be progressed until the required vetting clearance has been obtained. For further information, please contact NationalSecurityVetting@Networkrail.co.uk (Delete before advertising)
About the role (External)
Key Accountabilities:
1. Provide regular updates on train and station services to all station users using the information systems available.
2. Update station staff and Train Operating Companies (TOCs) on potential service disruption.
3. Provide public safety and security information to all station users on a regular basis.
4. Operate and maintain station systems and equipment including fire panels, CCTV, car park equipment and customer help points.
5. Report equipment faults to the appropriate system owner/maintainer in a timely manner, maintaining a record of each fault occurrence.
6. Liaise with Signalling Centres and TOCs regarding train services, maintaining a log of occurrences.
7. Assist the station team and perform other duties in light of operational requirements.
8. Fulfil allocated duties as prescribed within Emergency Plans.
Essential
- Command of English language, both written and oral with a clear and concise speaking voice
- Experience of working in a customer facing environment
- Experience of working effectively as part of a team
- Experience of processing and prioritising complex information in a time-pressured environment
Desirable
- Ability to demonstrate a proactive concern for accuracy and clarity
- Understanding of train operating companies services and UK railway geography
Salary: £21,000 - £23,000 - there are x2 positions available
Closing date: 27th December 2022 - Late applications will not be accepted.
You can visit Evenbreaks Career Hive for advice on accessibility support if you're unsure of the options available. Should you require any reasonable adjustments/modifications, please add a note to your application.
We positively embrace flexible working recognising that employees may wish to balance work and family/home life.
In Wales and Western region, you will have the opportunity to join PROUD, our reward and recognition scheme where you can say thanks and recognise colleagues across the region who have demonstrated outstanding values and behaviours.
At Network Rail we promote a diverse and inclusive organisation. We are working in conjunction with the Cultural Fusion team to support black, Asian and minority ethnic colleagues. If you would like support with your application or interview please contact Wales&WesternCulturalFusion@networkrail.co.uk or visit the connect page: Wales and Western Cultural Fusion (sharepoint.com). For all other support please contact your HR Business Partner
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