Job description

NDM is a family-owned hospitality business that started in F&B and is now expanding into vacation rentals. We are creating a new sector in hospitality by creating identifiable brands with consistent accommodations, services, and amenities within the vacation rental space. Imagine combining the comforts of a vacation home with the experience and consistency of a world class resort.

Our Benefits: Health, Dental, Vision, Life Insurance, Discounted Hotel rooms, Discount in F&B outlets, Development opportunities, And many more!

"Maintenance Supervisor" is described as an individual that can perform all maintenance to short term rent ready homes, implement procedures, oversee daily operations, audit staff work completion, and maintain brand standards.

Supervisor is required to perform maintenance inspections of residential units, and report information. Supervisor will conduct mechanical repairs, create work orders, monitor/correction of automation, monitor status of work orders, modify tech routes, assist manager with technician duties, act as manager on duty when manager is not available. Will monitor inventory levels of on hand replacement components. Balance work in the field with administrative duties. Identification and follow up on vendor related repairs. As a Supervisor the individual will have a complete understanding and knowledge base to fill any subordinate role within the maintenance department, as well as, resolve any maintenance issue. Supervisor will have the ability to lead individuals in a team environment to accomplish goals set by management. Follow up and completion of all maintenance related tasks are a must. Individual will have outstanding organization and communication.

Responsibilities:

• Conduct daily audits of staff, inventory, tools, equipment, and brand standards.
• Create, audit, manage and follow prescribed routes and guidelines for comprehensive inspection of rental homes.
• Identification, reporting, and repair of faults in structural, cosmetic, mechanical, and trim out of rental homes.
• Assuring satisfactory repairs of defects in units through staff allocation and vendor resources.
• Maintaining 100% Rent Ready status of all units through preventive measures, maintenance of brand standards,
• Create, audit, manage, and follow prescribed route to correct faults identified in rental homes.Patch Drywall

Paint
Change Light bulbs
Adjust doors and cabinets
Furniture Repair
Troubleshoot and Repair-TV/Internet/Phone
Plumbing Troubleshooting/Repair
Electrical Troubleshooting/Repair
Appliance Troubleshooting/Repair
Pool Troubleshooting/Repair
Blind and Curtain Repair
HVAC Troubleshooting/Repair

• Perform preventive maintenance on mechanical components in rental homes.
• Update service work orders.
• Complete "special projects" for repair or modification of any items at units.
• Prioritize workflow based on status.
• Differentiate internal, vendor, and warranty repairs
• Report to emergency, including "on call", for corrective action.
• Work order creation and monitoring workflow based on described SOP's.
• Manage smart home.
• Adjustments of front door locks and repairs.
• Monitor status of open work orders and identify needs for completion.
• Assist manager with work order audits and identify procedures for improvement.
• Lead a team of technicians and set example of exemplary performance.
• Identification of needs of maintenance for day-to-day operations and proper assignments of duties.
• Monitoring of inventory levels.
• Implementation of management created SOP's.
• Must be a self-starter and have the ability to self-teach.
• Work cohesively within and with other departments.
• Report and document all daily activities to Maintenance Manager
• Must have the ability to multitask and effectively manage time
• Maintain a friendly demeanor to encounter guests staying within an LRR managed home.
• Must have the ability to effectively communicate guest concerns regarding maintenance and housekeeping to the proper departments and follow up to ensure the issue was taken care of in a timely manner and that the guest expectations were fully met
• Must have the flexibility to be on-call at certain times.

QUALIFICATIONS

• High School Diploma
• Must have 1 year of hospitality experience
• Must have experience in construction regarding residential property and/or commercial property
• Ability to work with hand and power tools
• Excellent customer service skills in person and via the phone is required
• Ability to be a self-starter and innovate new processes
• Ability to communicate, written and oral, in English, Bilingual preferred
• CPO license
• EPA Certification
• Firm knowledge of Excell and Word
• Previous experience with management software
• Minimum of 1 year experience as supervisor in related field

PHYSICAL REQUIREMENTS

• Flexible and long hours sometimes required including working weekends, holidays, and hours exceeding 40+
• Ability to stand and work outdoors for long hours in both the heat and cold is required
• Must be able to lift up to 75lbs
• Ability to walk long distance is required

General Requirements

• Maintain a warm and friendly demeanor at all times
• Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous and service oriented manner
• Must be effective at listening to, understanding, and clarifying concerns raised by employees, homeowners and guests
• Must be able to multitask and prioritize departmental functions to meet deadlines
• Maintain regular attendance in compliance with Luxury Residential Resorts Standards, as required by scheduling, which will vary according to the needs of the company
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and name tag
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary
• Must be able to understand and apply complex information and data from various sources to meet appropriate objectives.
• Must be able to maintain confidentiality of information
• Must be able to show initiative, including anticipating guest or operational needs
• Trade certification is a plus
• Certification or degree in management preferred

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Experience level:

• 1 year

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Night shift
• Weekend availability

Work setting:

• In-person

Ability to commute/relocate:

• Kissimmee, FL 34747: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Maintenance: 1 year (Preferred)

Work Location: In person

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