Job description
#NowHiring #SupportEngineerJob Title: Support Engineer III
Contract: 8 Months, potential to convert to a permanent position. If offered a permanent position, immediate eligibility for retirement benefits, health insurance, and pay increase.
Belcan is a leading provider of professional IT, Engineering, Workforce Solutions and staffing in the United States, Canada, UK, Europe and India.
A Support Engineer III Job in Virtually is currently available through Belcan. In this role you will require a unique combination of flexibility, troubleshooting, creativity, leadership skills and drive. If you are interested in this role, Apply Today!
Job Description:
Shift is Monday - Friday, 12:30AM - 8:30AM EST with one additional hour on Wednesday 1:00PM - 2:00PM EST (global team meeting).
Job Responsibilities
The scope of Client Robotics (AR) is expanding to include support of exciting new robotics technology being developed by teams across Client. A group of experienced and entrepreneurial minded Engineers and Support Managers is being assembled to create the new Emerging Technology Services (ETS) Team that will partner with product development teams, operations leaders, and maintenance teams to support advanced robotics technology across Client's fulfillment network.
This job will require a unique combination of flexibility, troubleshooting, creativity, leadership skills and drive. As part of this highly visible team, candidates have the opportunity to work cross-functionally with multiple international teams within Client to contribute to the continuous innovation of the Client"s robotics technology.
A successful candidate will have a consulting aptitude, strong ownership, passion and love for software and operational troubleshooting, customer-facing skills, and a desire to work within an elite group at the leading edge of Client's robotic fulfillment system operations.
Job Responsibilities:
Collaborate with Software, Hardware and System Performance Engineering teams to problem-solve critical software production issues
Work with Fulfillment Center (FC) Operations team to provide technical guidance and troubleshoot operational challenges
Develop training documentation and mentor other team members
Driving the development of automation tools to reduce failures and manual task execution, therefore improving overall application performance and availability
Have the ability to resolve critical incidents/problems and fluently applies escalation and notification procedures to leadership
Document specific techniques for incident/problem resolution that will enable proactive system management
Own and drive Root Case Analysis (RCA) on complex system issues
Location: Virtual
Keyword"s: #Virtualjobs; #SupportEngineerjobs;
Start Date: Right Away
#ZR
Belcan is a global supplier of engineering, technical recruiting, and IT services to customers in the aerospace, industrial, and government sectors. Belcan engineers" better outcomes through adaptive and integrated services-from jet engines, airframe, and avionics to heavy vehicles, chemical processing, and cybersecurity. Belcan takes a partnering approach to provide customer-driven solutions that are flexible, scalable, and cost-effective. Our unique capabilities have led to continuous growth and success for 63+ years. We are a team-driven Equal Opportunity Employer committed to workforce diversity.
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