We are One Housing and we create places for people to call home and support them to live well. With a breadth of services and expertise to help people whatever their housing, care, or support needs.

Our Development team is friendly, knowledgeable and we love what we do. We are proud of our expertise and passionate about the high-quality service we deliver to all of our customers.

We offer our colleagues a friendly, collaborative workplace and the chance to build a rewarding career with a not-for-

profit organisation that is proud to make a genuine difference to people’s lives, each and every day.

Join our Development team as a Support Officer

Our Development team sits at the heart of our vision to provide places to call home, with an aim to deliver 5000 homes over ten years. We are responsible for the acquisition, delivery and sales of new-build properties across London and the South East.

We’re an organisation with strong values. We keep our promises; we do a great job; we value diversity; we work together; and we look for ways to improve. These are what make us such a great team, working together as one to achieve our vision.

We have a fantastic opportunity for someone to join us in the position of Support Officer.

Location: Camden, London

Salary: £24190,000 per annum

Hours: 37.5 hrs a week, rolling rota, early and late shifts, every other weekend.

Your responsibilities will include:

• Work on a rota basis, including out of office hours where necessary
• Comply with all relevant policies & procedures, including but not limited to: Safeguarding, Health & Safety, Customer Care, Equality & Diversity, the Code of Conduct etc.
• Carry out assessment to identify and prioritise needs
• Use SMART goal planning to provide needs led holistic support
• Develop and maintain positive links with key stakeholders
• Create an environment that promotes opportunities for customers to develop, learn and enable skills towards independence
• Where required, administer medication & ensure appropriate records are maintained
• Ensure that the service complies with One Housing’s standing orders & financial regulations
• Adhere to One Housing’s confidentiality policies
• Ensure customers are fully informed of their rights and responsibilities regarding the service, and are enabled and empowered to get involved in the running of the service through consultation and participation
• Set up and maintain customer files and ensure that accurate and up to date records are kept of support provided to customers in accordance with HCS policies including on the MPS IT system
• Make full use of IT & other technologies for appropriate tasks, including the use of word processing, spreadsheets, email etc.

We are looking for someone who believes in working together as part of a team, who shares our values and who is positive and friendly.

The successful candidate will:

• Demonstrable experience of working with vulnerable adults
• Experience of undertaking customer assessments, support planning and key-working with a clear outcome focus
• Experience of promoting Equality & Diversity
• Ability to represent One Housing to other agencies and companies where necessary
• Strong time management skills and ability to prioritise workload
• Ability to communicate effectively in writing including the preparation of letters reports & file notes
• Ability to contribute to effective team working
• IT skills including use of Microsoft packages such as Word
• Ability to provide regular monitoring information as required

Our Life@One benefits offer you an array of perks designed with your wellbeing in mind.

• Your holidays are important to us. Take up to 28 days annual leave plus bank
• Lean travel. Spread the cost of your commute with a season ticket loans and our Cycle2Work scheme, open to all colleagues
• Looking forward to your big bucket list trip? You can buy or sell up to five days annual leave each [not for statutory employees]
• Get paid to do good. We offer you two days off on full pay each year to volunteer in our
• Look after your loved ones. Our healthcare cash back plan allows you to claim back cash for you and your family’s healthcare.
• Well done! With our colleague recognition programme you will know when you’ve done a #greatjob
• Learning never One Academy, our innovative, in-house learning and development offering is designed to help you take your career to the next level.
• We’re here for you. Our employee assistance programme offers counselling and support for you and your family 24/7.
• Stay book-smart. Take up to five paid days off per year to study toward a relevant qualification.
• Experience new things. We offer you a career break after 3 years’ continuous service.

As an organisation with a strong social purpose, One Housing works in some of the most diverse communities in the UK and our workforce reflects that. As of December 2021, One Housing merged with the Riverside Group, creating one of the country's largest housing associations, with more than 75,000 homes. This follows a shared recognition that we are better and stronger together; and that when we combine, we will be able to do more for our customers and the communities we serve.

At One Housing, our people are our strength which is why we work very hard to enable all employees to bring their authentic self to work. This commitment is reflected in our hybrid working policy, our diversity groups support network, our wellbeing initiatives and our employee benefits.

We understand that the different skills and experiences that our colleagues from different backgrounds bring to us allow us to make better decisions, consider different views and be an altogether more interesting and cohesive place to work. We welcome applications from everyone.