TOTE Maritime Alaska, the leader in safe and reliable service to Alaska, is seeking an expert and highly motivated Cargo Support Specialist for our Tacoma Terminal office to join the team.

This position is responsible for ensuring smooth operations off the terminal, coordinating operations, and providing excellent customer service.

Main Duties and Responsibilities Include:

• Pre-approve customer’s hazardous shipments per the 49CFR and enter hazardous materials data into the back-office system. Answer questions regarding regulation and stipulations with confidence.
• Coordinate with terminal operations on capacity issues, prioritizing cargo and providing trailer booking count to assist with planning.
• Perform the southbound notification and scheduling; coordinate northbound transportation of loads and empties to meet expected needs.
• Resolve various terminal issues at the main gate.
• Reconcile northbound trailer and vehicle totals after sailing.
• Provide customer service to internal and external customers to resolve questions or issues
• Customer communication internally and externally.
• Monitor equipment needs and customer pools based on booking levels, releases, trailer tracing, customer profile and trans-loads.
• Coordinate yard activities with the Terminal Manager and Longshoremen.
• Issue and cancel bookings; set up appointments with customers and vendors.

Ideal Candidate Will Have:

• Associates Degree Preferred with one to two years customer service experience, preferably in transportation.
• DOT 49CFR Hazmat Carrier Requirements (Water) Certification and good math skills preferred.
• Excellent verbal, written, and customer service skills.
• Excellent problem-solving and able to prioritize and multi-task.
• Flexible to potentially work evenings and weekends as needed.
• Computer literate, with the ability to apply standard software applications and be proficient in Windows and MS Office Suite (Outlook, Word, PowerPoint and Excel).

Why TOTE?

The TOTE Group are industry leaders in full ship services and technical solutions with maritime operations and terminal services. Our purpose is to deliver reliable and outstanding service to our customers and to the communities we serve.

TOTE Group is committed to being reliable, resourceful, and adaptable in all that we do. TOTE Group knows great companies are built by great people who embody our company’s values and vision.

Explore the possibilities with TOTE Group

The salary range is $38,300 – $67,100 with an anticipated hiring range $42,000 - $50,000. Pay will be based on several factors including the candidate’s education, work experience, work location and specific job duties.

As part of the team, full-time employees will receive a comprehensive benefits package, which includes health, dental, vision, life insurance, short term disability, long term disability, employee assistance program, 401(k) with company match and discretionary funding, tuition reimbursement, supplemental parental leave, jury duty and bereavement leave. Full-time employees will receive a minimum of 10 days vacation, 10 days sick, 10 days paid holidays and one floating holiday every 12 months. In addition, we offer an annual discretionary bonus (based on eligibility).

TOTE Maritime is an Equal Opportunity Employer - Affirmative Action and a VEVRAA Federal Contractor. We are committed to a diverse workforce and taking affirmative action to employ and advance in employment qualified women, underrepresented groups, individuals with disabilities, and protected veterans. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin disability or status as a protected veteran. TOTE Maritime is a drug-free employer and a participant of the E-Verify Employment Verification Program.

Interested candidates should apply via the TOTE Maritime website at http://www.totemaritime.com/Careers

Fax: 253-449-8225

Or

US Mail to:

909 “A” Street, Suite 1100

Tacoma, WA 98402

Equal Opportunity Employer M/F/Vet/Disability

Drug Free Workplace

Posted: 05/16/23

Experience

• DOT 49CFR Hazmat Carrier Requirements (Water) Certification

Education

• Associates or better

Skills

• Microsoft Word
• Microsoft Outlook
• Microsoft Excel

• Hazardous 49 CFR
• CargoWise

Behaviors

• Dedicated: Devoted to a task or purpose with loyalty or integrity
• Team Player: Works well as a member of a group
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Motivations

• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
• Self-Starter: Inspired to perform without outside help

• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)