Job description

Join the ranks of our busy and growing hardware and building materials stores. You'll become part of the team that provides Ace's friendly and helpful customer service. This position requires a good attitude and a smile!

This position is required to work weekends, please do not apply if you are not able to work some weekend hours

LOCATION: Hometown Ace Hardware, 231 Crossing Rd., Gloucester, MA 01930

SUMMARY:
Assists with store management in the operations and activities of the store and staff; Key opening and closing of store; works closely with store management and office staff in making decisions that contribute to the store’s success.

DUTIES AND RESPONSIBILITIES:

• Supervises sales floor, providing high-quality customer service and maintaining merchandising and cleanliness standards.
• Ensures payroll, inventory, and shrinkage reduction goals are achieved.
• Ensures that staff is fully trained and has a full knowledge of all products
• Assists with interior and exterior store standards in order to provide a clean well organized store for customers and employees.
• Ensures sales floor is fully stocked and that merchandise and visual standards are being upheld.
• Works with store manager to develop creative plans to increase store sales.
• Provides training, sets performance goals, and provides evaluative feedback to all direct reports.
• Maintains a high level of customer service by ensuring that merchandising/recovery is completed and that register and customer service area is processing customers in a timely manner.
• Assists with the hiring, training, and supervision of associates.
• Motivates, and develops staff; manages schedules and workflow including weekends.
• Assigns duties and monitors quality of work; assures staff conforms to organizational policies and procedures.
• Provides day-to-day guidance and oversight of subordinates; actively works to promote and recognize performance.
• Supervises the unloading of trucks, sorting of merchandise, stocking shelves, ticketing merchandise, and the reconciliation of all cash and inventory transactions.
• Prepares all required reports and paperwork.
• Performs other related duties as assigned by management.

Physical Demands
Standing, walking, lifting (up to 50 lbs) and climbing.

About our company
L.E.Smith 1874 is a family owned and operated business in operation for nearly 150 years. A neighborhood store, where the employees are familiar faces, we stock a wide range of hardware, plumbing supplies, power tool and hand tools, paint and stain, and home & garden care products.
Local builders and home owners take advantage of a neighborhood lumber yard for what they need to get the job done: from southern yellow pine flooring, mahogany fencing and a variety of plywood and composite building materials. Our knowledgeable staff is always here to help you. Our company owns and operates: Smith Ace Hardware & Lumber, in Rockport, MA, Hometown Ace Hardware in Gloucester, MA and Crackerjacks/Whistlestop Market in Rockport, MA.

Notice to Applicant about this Employer: You are applying for a job with an independently owned cooperative member of Ace Hardware Corporation, who operates this Ace Hardware store, not Ace Hardware Corporation. The independent store owner alone is responsible for and independently makes all decisions concerning employment related matters, including hiring, firing, discipline, supervision, staffing and scheduling. Ace Hardware Corporation will not receive a copy of any applications submitted for this position, and will have no control over interviews and/or hiring decisions, does not control and is not responsible for the employment policies and practices of the independent store owner. If hired, the independent store owner will be your only employer. Ace Hardware Corporation is not the employer for this position. The Ace Hardware trademarks, logos and designs are owned by Ace Hardware Corporation and used by independent store owners under a license from Ace Hardware Corporation.

QUALIFICATIONS:

• Two to four years related experience or equivalent.
• Knowledge of retail operations, human resources, and shrink reduction plans.
• Demonstrated proficiency in supervising and motivating subordinates
• Commitment to excellence and high standards
• Excellent written and oral communication skills
• Excellent presentation skills
• Basic competence in subordinates’ duties and tasks
• Strong organizational, problem-solving, and analytical skills
• Ability to manage priorities and workflow
• Versatility, flexibility, and a willingness to work within constantly changing

priorities with enthusiasm

• Excellent customer service skills
• Good judgment with the ability to make timely and sound decisions
• Creative, flexible, and innovative team player
• Professional appearance and demeanor
• Ability to effectively communicate with people at all levels and from various

backgrounds.

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