Job description

Join the Wright Technology Solutions team bringing customized, white glove security and technology solutions to businesses in Clarksville. As the Technical Systems Support Specialist, you’ll help implement and support IT systems for our SMB and enterprise clients in retail, industrial, medical, and professional industries. This will span remote and on-site support for hardware and software. You’ll work with servers, networks, and workstations, solving issues and recommending long-term solutions to our SMB clients.

The ideal candidate should have experience in SMB or enterprise environments supporting some combination of Networking, Active Directory, Microsoft 365, Google Workspace, VMware, Hyper-V, VXRail, Unifi, etc. An openness to continued professional development is a key asset.

What you can expect from us:

• We will kick things off with paid training, setting you up for success to work both independently and collaboratively with the IT team.
• We will provide ongoing coaching, mentoring, and learning opportunities to keep you on track and build your expertise.
• We’ll equip you with the tools and resources you need to effectively create and implement solutions for our clients.

What you will bring to the team:

• Expertise with business technology environments, including networking and endpoint management.
• A professional, motivated attitude with a passion for ongoing development.
• The ability to find solutions that support and enable the client in the long-term while respecting business resource limits.
• The ability to work both independently and with colleagues (asking questions and seeking input are valued here).
• A commitment to integrity and respect for the privacy of our clients.
• A knack for complex problem-solving.
• Industry-standard certifications (any combination of: A+, Network+, Security+, CCNA, Google IT Support, GPWA, MCSA, MTA, M365 Certified, etc)
• A valid driver’s license and ability to pass a background check.

When you join our team, you will get some amazing perks, benefits and pay:

• A company technology package, giving you first-hand expertise with our latest technology
• Discounts on products from our vendors
• Company-paid technology training platforms and labs to develop your skills
• Medical/Dental/Vision coverage after probationary period
• 401(k) plan after probationary period
• Paid time off after probationary period
• A base salary of $45-55k per year (experience-dependent)

Job Types: Full-time, Part-time

Pay: $22.00 - $26.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• On call

Ability to commute/relocate:

• Clarksville, TN 37040: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 2 years (Preferred)

Work Location: In person

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