Are you technology specialist and ready to work in a technology-driven accounting firm? A Technical Support Specialist’s role in a firm is crucial to its operation. We are seeking someone that can make sure technical aspects are functioning optimally. Technical hiccups can affect a company’s performance and a Technical Support Specialist’s duties and responsibilities may revolve around maximizing computer system capabilities and making recommendations like the following:

Position Responsibilities

• Fields support calls, chat, email, and/or other communication from users with inquiries regarding software programming, connectivity, printing, and similar concerns
• Explain technical issues to technical and nontechnical employees and customers
• Arranges service by software or hardware vendors to repair or replace defective products
• Guides users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions
• Evaluating system potential through assessing compatibility of new programs with existing programs
• Improving existing programs by evaluating objectives and specifications, reviewing proposed changes and making recommendations
• Maintain system functionality by testing computer components
• Maintain client confidence by keeping their information confidential
• Preparing reference material for users by drafting operation instructions
• Maintains knowledge of technology innovations and trends
• Regularly perform hardware and software updates
• Assist in maintaining the company website
• Manages supply of computer and peripheral equipment to ensure operational continuity
• Performs other related duties as assigned

Successful Technical Support Specialists will have various skills and qualifications to help them in fulfilling their required duties.

• Network design and implementation
• Exceptional vendor relationships
• Outstanding knowledge of software maintenance
• Excellent problem solving and analytical skills
• Load balancing and scalability
• Database performance modification
• Software performance modification
• Process improvement

Education and/or Experience

Associate Degree in Computer related field or 3+ years of computer and technical support related experience including customer service is required. Extensive experience with computer hardware and software, network design and implementation, load balancing and scalability, performance and process enhancement and improvement are required.

Preferred education and/or experience

Bachelor’s degree in computer related field; experience working with outside clientele in a professional service industry and previous experience with accounting software is preferred.

Helpful Software Experience for end-user support
Microsoft Outlook Email, Calendar, Teams, Excel, Multifactor Authentication; VPN/Terminal Server, QuickBooks Online, LastPass, Zoom, Canopy, OneDrive, Google Suite, Chrome, Adobe DC, Zulu/3CX, SafeSend, BambooHR, TSheets, Documo, Divvy, Bill.com, Fathom, Gusto. A software survey will be part of the interview process for any open positions.