Job description

Working as part of a large and friendly team you will be providing assistance on all aspects of training and compliance, supporting an exceptionally busy and growing team.
Due to significant growth in the department we are seeking an inspiring training and compliance assistant to support the manager. This is a varied role that requires someone who is keen with both face to face delivery of training sessions, but also ready for the next stage of their career and keen to embrace writing content and course material on areas identified for improvement as well as implementation of new processes.
As an integral part of the team you will be keen to not only assist the manager with the day to day responsibilities, but will also be hands on in the improvement of processes and team development, ensuring all team members have the appropriate support and tools in order to achieve maximum performance. The ability to embrace positive change, naturally influence and work collaboratively with the team is essential.
Key responsibilities will consist of:

• Assist with managing the whole DART team training. Recording it, feeding back to clients and team members.
• Assist in delivering the Induction Programme for new starters
• Assisting with client call and file audits. To include feedback to supervisors and mitigation to clients in some instances,
• Assisting with monitoring teams training needs/skills gaps/efficiency of working
• Assisting with developing the buddy system to ensure ongoing training within the teams
• Assist in implementing and delivering new training programmes in line with client and team needs
• Assisting with the management of the supplier audits and conducting the same.
• Competent with Microsoft office including outlook, excel, word and powerpoint.
• Debt Recovery/collections background is advantageous

What you’ll need:

• Experience from within a debt recovery, collections environment
• Previous training experience, minimum of 12 months
• Excellent communication skills, clear and concise, in both written and verbal
• To be a team player, personable and approachable demeanour
• Self-starter with a can do attitude

How we work:
We embrace agile working and offer a blended approach to where and how we work. We appreciate that people have different needs and preferences and we’re keen to be flexible, after all, we value what you do, not where you do it.
We have hubs in Birmingham, Leicester, Lincoln, London, Milton Keynes, Nottingham, Solihull, Stratford-upon-Avon
and Sheffield. This role can be a blend of home and office based work with travel as required into either Birmingham or Stratford-upon-Avon.
Meet the team:
Our Debt and Asset Recovery Department has a long-standing experience of working with some of the most successful and influential businesses in the UK and also internationally. Our specialist teams combine expertise with a sound understanding of the commercial landscape to provide exceptional solutions for every aspect of our clients’ corporate requirements.
Our Debt & Asset Recovery team offers significant expertise in both areas of debt recovery, and asset recovery. We act for many large national companies some of whom we have served well for 25 years or more.
The team handle personal and business-critical issues and game-changing deals across many dynamic sectors. It’s stimulating and rewarding.
We’re hardworking and deeply ambitious about creating opportunities for our employees; to move forward and achieve our ambition together. We provide an environment in which you’re supported to reach your potential; having a blend of excellent technical and business skills we have the talent to do things differently.
Here you’ll find top quality work, cutting edge training, high profile clients, and supportive colleagues.
The Corclaim superteam offers an additional discretionary bonus scheme for employees, based on team and also individual performances.
Find out more about us:
It’s the people at Shakespeare Martineau that make us so special. By understanding what our people want, giving them the support they need, recognising everyone’s contribution and realising the unique power of teams, together we win. As a firm we are focused on proactively building and developing diverse teams, bringing different backgrounds, personalities and perspectives together. We play to our strengths, pushing ourselves to be consistently better than yesterday and deliver amazing solutions for our clients. We empower our teams with a high degree of individual responsibility; we self-manage and encourage everyone to be responsible for their own learning, knowing it makes us even better at what we do!
We believe in trusting our people to make the right decisions for themselves, from when and where you work, to how you dress; we focus on outputs.
Check out our amazing benefits here
Shakespeare Martineau is a committed equal opportunities employer. We seek to attract, develop and retain talented people from a diverse range of backgrounds and cultures. We value and respect individuality and encourage a culture within our business where people can be themselves and be valued for their strengths and experiences. Everyone who either applies to or works for the firm is treated equally, regardless of their gender, age, ethnic origin, nationality, marital status, sexual orientation or religious beliefs.
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Additional information

Please be aware, for some vacancies, where we receive high numbers of applications we may need to bring the close date forward.
Due to the nature of the work undertaken, confirmation of employment will be subject to a variety of checks which will be carried out once an offer of employment is accepted. Details of the checks can be found here.

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Job Type: Full-time

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