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MANIILAQ ASSOCIATION
12/19
Title: Travel Supervisor Range: 16
Program: Patient Travel Status: Non-Exempt
Housing Priority: None Covered: Yes
POSITION SUMMARY
Oversight of the Patient Travel office. Responsible for the day-to-day travel operations which includes but not limited to providing travel arrangements for patients and employees. Responsible for providing leadership for positive internal and external customer service. Responsible for training, development, and supervision of all travel team members. Reports directly to the Patient Financial Services Director.
PRINCIPAL DUTIES AND RESPONSIBILITIES
Daily oversight of Patient Travel staff.
Participates in the hiring, disciplinary action, and annual evaluations of Patient Travel staff.
Responsible for creating and maintaining 24 x 7 program coverage.
Responsible for being current on Maniilaq Contract Health and Medicaid travel rules and regulations.
Responsible for being current on Maniilaq Association Employee policies and have a good understanding of the policies.
Responsible for ensuring all travel employees have individual access to all required software applications and web sites.
Responsible for ensuring all travel requests are completed in a timely manner.
Responsible for travel team member’s individual productivity/advancements.
Responsible for ensuring travel resources including but not limited to tickets, perdiem cares, vouchers, are safeguarded and accounted for.
Responsible for training and development of travel team members.
Responsible for tracking data and completing reports, including the bi-monthly board report.
Orders perdiem cards and sends to the Patient Support Worker I in Anchorage.
Works with the airlines on negotiation of rates.
Available for calls from the Travel Office staff 24/7.
Participates in the on-call rotation with the other Travel Office staff and will cover when there is no on-call coverage.
Works with the President’s office for patients who request travel donations.
Proficient in the use of the Halo system for meal allocations.
Works closely with the Administrative Assistants in the villages on travel arrangements.
Use AIDET Plus P for Customer Service Interaction to ensure customer service satisfaction.
Reviews staff timesheets for accuracy and prepares the coversheet, then forwards on to the manager for signatures.
Provides a monthly team huddle with staff and provides minutes to the PFS Director.
MINIMUM REQUIREMENTS
High School Diploma or equivalent. Must have three-five (3-5) years’ experience in health care. Supervisor experience is preferred but not mandatory. Must have good external and internal customer service skills. Must display good telephone etiquette in order to deal appropriately with the public. Must attend/receive customer service training with two months of hire or four months for current employees. Must have 10-key and typing skills 50 wpm minimum. Must have the ability to prioritize and carry out daily duties in a timely and accurate manner with minimal supervision. Must be able to both by phone and electronic book airline tickets and hotel stays. Must understand Alaska Medicaid and Indian Health. Must be willing to be a team player.
DISCLAIMER
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of people in this job, and the employer reserves the right to revise or change this description. This description does not constitute a written or implied contract of employment. To essential duties and meet the physical demands. Reasonable accommodations may be made to enable individuals with disabilities to meet these conditions.
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