Job description

Our Vision: "Setting the standard for excellence on every project."

We are a high-end window and door replacement company – the elite product in the industry, and we offer our customers an elite signature service experience unlike any other. Because our product is the top of the line, (think the Ritz Carlton or Mercedes-Benz) our customers have high expectations that we want to meet or exceed. Our goal is to delight our customers throughout the process and every member of our team should do their best to provide this type of experience for our homeowners.

We are very selective in our interview and hiring process to make sure we are hiring people with a sincere desire to make the customer happy. We are a luxury line product where people expect the best in everything we do and we don’t ever want to disappoint. If you have the proven ability to provide this type of world-class customer experience, please continue reading.

Also, we were awarded Top 10 Best Place to Work 2 years in a row by the Orlando Business Journal and Orlando Sentinel!

Check out this video to see who we are! https://vimeo.com/543689842/eac87297f0

What You'll Get:

• Full benefits package: Health, Dental, Vision, and Life Insurance
• 401(k)
• 6 paid holidays and paid time off starting at 90 days
• A positive work environment and lots of opportunities for growth

What You'll Do:

• Establish and preserve high customer service expectations, preserving established integrity and coordinates resolution of service-related problems with homeowners, requiring jobsite visits and negotiations; recommends financial restitution or other service solutions to service claims.
• Recruit, select, and train team members.
• Direct, supervise, and train all internal and external fulfillment technicians, ensuring proper techniques are followed. Monitor performance, quality and timeliness of service activities
• Conduct field inspections, ensuring installation and service methods/standards are being followed, minimizing service calls; takes corrective action when necessary.
• Develops and monitors appropriate assignment of tasks, clearly communicates expectations, and adjusts staff levels and resolves conflicts when necessary. Ensures appropriate tools and resources are available. Leads the development of employees and teams by providing constructive feedback, coaching, and educational and growth opportunities.
• Prepares and manages budgets, schedules expenditures, and initiates corrective actions.
• Develop and maintain ongoing training program for field fulfillment technicians, including technical information, problem solving, and customer resolution.

What You'll Need:

• Must possess a minimum of 2 years of window and door installation. Must also have window and door casing, caulking, and painting experience.
• Must possess a minimum of 2 years of management experience
• Minimum required education - high school graduate or equivalent
• Ability to communicate well with internal and external customers both verbally and in writing.
• Ability to train and direct others to complete daily tasks and help others develop
• Must provide premier customer service, promote growth, and be dedicated to excellence
• Stucco, flooring, drywall, concrete, and tile experience a plus
• Must have a valid Driver's License and clean driving record

Must be able to pass a criminal background check and pre-employment drug screening

THE RENEWAL BY ANDERSEN STORY Renewal by Andersen is the full-service window-replacement division of 118-year-old Andersen Corporation, the owner of the most trusted family of window brands in America. RbA was founded with a mission to redefine the industry and to offer a different—and better—window-replacement experience. Renewal by Andersen has seven company-owned locations, and over 100 independently owned “affiliates” across the United States.

We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Day range:

• Monday to Friday
• Weekend availability

Shift:

• 8 hour shift

Ability to commute/relocate:

• Tampa, FL 33619: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you willing to undergo a criminal background screening?

Education:

• High school or equivalent (Required)

Experience:

• Window Installation: 2 years (Required)
• Management: 2 years (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person

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