Job description

EXL (NASDAQ: EXLS) is a global analytics and digital solutions company that partners with clients to improve business outcomes and unlock growth. Bringing together deep domain expertise with robust data, powerful analytics, cloud, and AI, we create agile, scalable solutions and execute complex operations for the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media, and retail, among others. Focused on creating value from data for driving faster decision-making and transforming operating models, EXL was founded on the core values of innovation, collaboration, excellence, integrity and respect. Headquartered in New York, our team is over 40,000 strong, with more than 50 offices spanning six continents. For information, visit www.exlservice.com.

For the past 20 years, EXL has worked as a strategic partner and won awards in its approach to helping its clients solve business challenges such as digital transformation, improving customer experience, streamlining business operations, taking products to market faster, improving corporate finance, building models to become compliant more quickly with new regulations, turning volumes of data into business opportunities, creating new channels for growth and better adapting to change. The business operates within four business units: Insurance, Health, Analytics, and Emerging businesses.

Job description
Overview

The Account Manager (AM) Transportation & Logistics, will be responsible for developing and executing strategies for existing client portfolios to ensure growth and profitability, effectively manage client relationships, facilitate delivery and drive client and employee satisfaction. The successful candidate should be motivated by winning financial incentives as well as career growth.

Key responsibilities include:
The AM is responsible for achieving revenue and profitability targets for a portfolio of strategic clients within the Transportation & Logistics Business.

• Effectively identify and translate client needs into EXL services. Develop an understanding of customers’ business needs, matching them with EXL’s capabilities, and developing winning proposals for EXL.
• Drive the creation and execution of strategic account plans for assigned accounts to achieve revenue growth and profitability targets
• Build executive client relationships and expand into new buying centers to shape and win large deals ( >$10 M TCV)
• Position EXL as a strategic partner, trusted advisor and value-creator
• Be the “Executive face of EXL” and solicit ongoing feedback
• Work closely with delivery teams and other support functions to meet and exceed client expectations, and resolve relationship and/or operations issues in a timely manner. Periodically spend time at delivery locations
• Participate in client visits, industry events, trade shows, conferences and/or other marketing events as necessary
• Act as a database manager for client documents including SOWs
• Handle client reporting (both qualitative and quantitative)

Skills & Experience:

• Experience in deploying digital-first solutions to meet complex client requirements
• Experience in executing digital transformation and knowledge of various digital technologies
• Experience in managing & growing long term complex multimillion dollar accounts; services or solutions
• Ability to connect with a variety of executive level stakeholders on their specific pain-points; build meaningful internal and external relationships.
• Strong sales process & operations skills (pipeline, forecasting, budgeting, etc.)
• Strategically minded and ability to create a consultative and solution-minded sales environment
• Aggressive, high-energy style who is motivated by winning
• A “quick study” and “self-starter” – leads with an impatience for the status quo and a true sense of urgency…a forward thinker constantly focused on shaping the organization to meet and anticipate both near and long-term business issues
• Demonstrated ability to work in a multicultural global environment
• Proven track record of success meeting revenue and profitability goals and managing multiple clients
• Advanced presentation skills, coupled with solid executive presence and the ability to establish immediate credibility
• Strong Communication and Interpersonal Skills
• Excellent organizational and prioritization skills
• Ability to think strategically, creatively, and analytically
• Exceptional work ethic, ability to perform under pressure, meet deadlines
• Bachelor’s degree from an accredited institution, graduate degree a plus. MBA preferred
• 4-5 years of US experience in client services, account management and/or relationship management required
• Experience with a Big 4 consulting firm a plus
• Experience in the Transportation & Logistics industry a plus

“Base Salary Range Disclaimer: The base salary range represents the low and high end of the EXL salary range for this position. Actual salaries will vary depending on factors including but not limited to: location and experience. The base salary range listed is just one component of EXL's total compensation package for employees. Other rewards may include bonuses, a Paid Time Off policy, and many region-specific benefits.”

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