Job description
Overview:
Specific Job Functions:
It is the primary responsibility of the Lead Slot Ambassador to effectively market, evaluate, recruit, establish and maintain a professional relationship with slot casino guests and to provide specialized attention to high-end guests. All duties are to be performed in accordance with departmental and property policies, practices, and procedures.
Specific Job Functions:
Market and recruit new guests to property- Replenishing Kiosk monetary levels
- Gaming Control Board assistance
- Ensure all Ambassadors are providing Guests with GEM service
- Responsible for all Slot Ambassador duties when necessary
- Responsible for putting together a daily break schedule for Slot Ambassadors
- Responsible for ensuring all Slot Ambassadors are in their correct sections daily
- Establish and maintain a professional relationship with repeat guests to the property
- Research and evaluate guest accounts using Players Club and /or other software programs
- Issue guest complimentary items in accordance with departmental and property standards
- Research and resolve guest issues effectively and professionally
- Protect the confidentiality of Company documents and files under immediate control
- Greet guests, answer questions and be an informational resource regarding guest inquiries
- Monitor assigned area and attend to guest’s needs including jackpot payments, providing a comfortable experience for guests by answering basic property questions, provide information regarding rooms, restaurants and entertainment for the guests
- Perform minor machine repairs
- Accurately distribute/retrieve Cash Pouches to Slot Ambassador according to established departmental policies and procedures
- Verify and ID guests to ensure players are of the legal gaming age
- Provide guests with Players Club information and solicit new members
- Assist guests with inquiries and problems regarding Players Club and the Casino
- Promptly answer in-bound telephone calls
- Assist guests and Casino Hosts with requests in a professional and timely manner
- Keep up to date on Slot Marketing activities and events at the property
- Input player information into the Players Club system
- Maintain a positive and friendly attitude toward guests as well as other employees
- Perform all duties as deemed necessary for the success of the department
- Gaming experience preferred
- Must have strong organizational skill
- Ability to handle and cope with stress well and remain calm under pressure a must
- Must have, or be able to obtain, Gaming Registration
- A working knowledge of basic computer systems and Casino systems preferred
- Excellent public relations, communication and speaking skills
- Professional appearance and demeanor a must
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