This position is in the School Superintendent's Office.

Salary Grade: 54

As the Application Systems Administrator, you will oversee departmental applications, work with application suppliers to offer support for external users, test new releases and updates, communicate with County IT, and instruct staff members and districts on how to use the programs. In addition, you will assist in the Tyler School ERP, County Central domain, and School Fund Accounting System (SFAS) transfers.

(Work assignments may vary depending on the department's needs and will be communicated to the applicant or incumbent by the supervisor.)

Analyzes, documents, supports, tests and maintains computer application systems for Pima County departments;

Utilizes subject matter expertise and system knowledge to provide support to end users of computer application systems in Pima County departments;

Provides general support for personal computers, WiFi, audio/visual systems and telephones and acts as a point of escalation to ITD for issues that cannot be remediated onsite.

Performs troubleshooting and serves as liaison to County ITD for communicating issues, ordering equipment and troubleshooting problems;

Analyzes department workflows and processes to understand how systems can aid efficiency or effectiveness of department operations;

Maintains a knowledgebase of workflows, operational capabilities, system capabilities and training needs and materials in support of departmental operations;

Performs database queries, data mining, report generation and/or visualizations using departmental data, including cross-departmental collaborative efforts, as required;

Provides content management of departmental website(s);

Maintains inventory of department-assigned computer devices and cell phones, including ordering and replacement, and user access requests, including auditing regularly for proper delegation of access;

Serves as liaison to external departments and agencies for data and system collaborative efforts;

Serves as liaison to software vendors for bugs and issues, maintains tracking list and resolutions;

Ensures departmental compliance with records retention schedule for all department applications systems;

Provides logistic support for meetings within County buildings which may include reservation assistance, meeting room set up/breakdown, locating tables/chair or other necessary items for event, etc.;

May conduct training courses and seminars.

KNOWLEDGE & SKILLS:

Knowledge of:

• 
  principles and techniques of computer application systems, including operational usage, configuration, testing and support;
• Structured Query Language (SQL) for report generation, use of application system tools for data extraction;
• Microsoft Windows and office productivity suite (e.g., Office 365);
• WiFi connections from end user devices, operation of audio/visual systems, operation and network connections of personal computing devices, operation of VoIP telephone systems;
• website organization and content management;
• subject matter expertise pertinent to the mission of the assigned department(s);
• professional communication methods, orally and in written word.

• troubleshooting computer application system and end user device issues;
• communicating technical information to business users and business information to technical staff;
• configuring, testing, training and end user support of computer application systems;
• creating documents that describe the methods computer application systems support business operations and provide reference and training to end users;
• maintaining orderly records of business activities and asset inventories;
• communicating effectively.

High School diploma or equivalent and two years of experience in either computer hardware or computer application system support, business analysis or data analysis.
(Relevant education, as defined by the Appointing Authority at the time of the recruitment, from an accredited college, university or technical trade school, may be substituted.)

Qualifying education and experience must be clearly documented in the "Education" and "Work Experience" sections of the application. Do not substitute a resume for your application or write "see resume" on your application.

Selection Procedure:
Pima County Human Resources Department reserves the right to admit to the selection process only those candidates that meet the minimum/desired qualifications. All applications will be assessed based on an evaluation of the listed education and experience. Candidates meeting the minimum/desired qualifications may be further evaluated/scored against any advertised Preferred Qualifications. The hiring authority will interview and select the successful candidate from a referral list provided by Human Resources. Additional assessments/testing may be required as part of the selection process.

Licenses and Certificates: Valid driver's license is required at the time of application. Valid AZ driver's license is required at the time of the appointment. The successful applicant will be subject to a 39-month DOT Motor Vehicle Record review to determine applicant’s suitability to operate county vehicles in accordance with Pima County administrative procedures. Failure to obtain and maintain the required licenses and certifications shall be grounds for termination. Any offer of employment resulting from this recruitment is contingent upon Fleet Services’ review and approval of the candidate’s driving record.

Special Notice Items: The County requires pre-employment background checks. Successful candidates will receive a post-offer, pre-employment background screening to include verification of work history, education and criminal conviction history. A prior criminal conviction will not automatically disqualify a candidate from employment with the County.

Physical/Sensory Requirements: Physical and sensory abilities will be determined by position.

EEO Information: Pima County Government is an Equal Employment Opportunity employer. We are committed to an inclusive and diverse workforce and will not discriminate in employment opportunities or practices on the basis of race, color, religion, national origin, age, disability, gender, sexual orientation, kinship, political interest, or any other characteristic protected by law.