APPLICATION INSTRUCTIONS: To be considered for this position, you must submit an application through MN Merit AND submit a letter of interest and resume to Winona County by 4:00 p.m. on May 24, 2023. You must be eligible for appointment by the MN Merit System. To apply, click here and click on Child Support Supervisor.

Additionally, interested individuals shall also submit a letter of interest and resume to the attention of Maureen Holte, County Administrator, Winona County Office Building, 202 W. Third Street, Winona, MN 55987 (507) 457-6352 or fax: (507) 454-9366 or email wcpersonnel@co.winona.mn.us by 4:00 p.m. May 24, 2023.

This position starts at $2,626.57/bi-weekly (DOQ) with advancement up to $3,574.40/bi-weekly.

Characteristics of Class:
Under general direction of the Health and Human Services Director, this position supervises and directs the child support unit. Develops, interprets, and assesses policies, responsible for the maintenance of standards within the child support unit towards the agencies total objectives; and performs related work as assigned. Work is performed in an office setting.

Supervisory Controls:
Employees work on own initiative with considerate latitude for the exercise of independent judgment. Work is reviewed through conferences, written reports, objectives achieved, and quality controls of the federal and state regulatory agencies.

Examples of Duties:
Any one position may not include all the duties listed, nor do the examples listed in their relative order of importance include all duties that may be found in positions in this class.

• Supervises and assigns work to child support unit.
• Analyzes, evaluates, and suggests modifications in procedures involved in the management of the child support unit. Updates staff in methods of investigations, negotiations, agency policy and state and federal laws pertaining to collections/child support.
• Reviews case records to see that agency policies and regulations are adhered to and proper procedures are being followed.
• Assists in recruitment and selection of personnel for unit. Trains new employees.
• Plans and implements program changes as mandated by the legislature and the Minnesota Department of Human Services.
• Completes work plans and evaluates staff performance and recommends appropriate action.
• Interviews clients when special circumstances arise, listens to grievances, and recommends appropriate action to the Director.
• Establishes and maintains effective working relationships with the income maintenance staff, County Attorney’s office, child support magistrates, police and sheriff’s offices, local businesses, other agencies and vendors.
• Reviews evidence in cases prior to the County Attorney and confers with County Attorney staff, supervisors from other units and outside agencies on methods for resolving problematic cases. May attend appeal and court hearings.
• Assists in facilitating referrals to Health and Human services.
• May manage a small child support and/or collections caseload.
• Coordinates the compilation of collection data for quarterly federal, state and local reports and compiles statistics and analyzes unit data in order to monitor trends relating to program performance, services, resource availability and staffing needs.
• Attends appropriate meetings, training sessions and may be required to present material to the Board.
• Any other duties as assigned.

Required Knowledge, Skills, and Abilities:
Any combination of training and experience providing the following knowledge, skills, and abilities.

Pre-Employment:

• Ability to plan and organize work effectively.
• Ability to supervise staff in a manner that will stimulate growth and development.
• Ability to communicate effectively orally and in writing.
• Ability to make sound decisions.
• Ability to formulate new methods and techniques to meet changing needs.
• Ability to establish and maintain positive productive working relationships with staff, clients, and the community.
• Ability to understand and effectively carry out complex oral and written directions.
• Ability to analyze problems and design and implement remedial procedures.
• Ability to be objective, accept responsibility and maintain confidentiality.
• Ability to evaluate performance objectively, completely, and accurately.
• Ability to organize workflow and distribution in the most efficient manner.
• At least one year of progressively responsible experience in an administrative or supervisory capacity in human services, eligibility work or child support or closely related field.
• A bachelor’s degree in criminal justice, paralegal, business administration, public administration or closely related field and two years of experience as a Child Support Officer/Collections Officer or equivalent. OR
• A bachelor’s degree in criminal justice, paralegal, business administration, public administration or a closely related field and one year of experience as a lead worker to other child support staff, e.g., at the level of Support and Collections Specialist. OR
• Four years of experience as a Child Support Officer or related work involving collection of child support.

For full job classification including ADA requirements, click here:

For a copy of the benefit statement for this position, click here: