Department: 38029940 Unity Mental Health Outpatient Clinic
Shift:
Hours: 40
Contract: Non-Union
Weekend Rotation: None
Job Profile Summary: Provides scheduling support and coordination of appointments for patients. Services as a liaison for patients, families, providers and staff regarding billing and service questions.
Job Description:

Principle Responsibilities

• Provides scheduling support and coordination of appointments.
  • Schedules all appointments for services in or outside of the system preferably in person.
  • Coordinates other services needed, medical records and other pertinent information including patient education materials.
• Functions as an in-clinic resource for patients, families, providers and staff related to billing and service questions.
  • Facilitates requests for billing related items such as price estimates or itemized statements.
  • Processes all incoming calls and correspondence regarding billing issues and service questions.
• Provides first resolution regarding patient complaints.
  • Identifies and submits resolution for patient or client issues, directs calls to appropriate department for resolution.
  • Assists with patient account adjustments such as updating patient demographics and insurance information.
  • Responds to billing and quality of care issues, complaints, or concerns.
  • Documents all contacts with patients or clients as needed.
• May complete prior authorization, referrals, complex specialty scheduling and manage work queues.
• Other duties as assigned.

Job Requirements

• Must be 18 years of age with education and/or experience needed to meet required functional competencies as listed on the job description, and High school diploma or GED preferred
• Associate's or Vocational degree preferred
• 0 to 2 years of experience in a Clinic Office Specialist role required or
• 2 to 5 years of experience as a medical receptionist or customer service position required and
• 2 to 5 years of basic medical terminology experience required and
• 0 to 2 years of previous scheduling experience with electronic medical record preferred
• Medical Reception or equivalent program preferred

Physical Demands
Sedentary:
Lifting weight Up to 10 lbs. occasionally, negligible weight frequently

Additional Job Description:

Shift is Monday-Friday 8:30 am - 5:15 pm (subject to flexibility)