Position Overview

The Illinois Department of Children and Family Services is seeking an organized, professional, and energetic individual to serve as Regional Contract Support Staff. Under general supervision, this position will receive, review, and process various day care related forms from private agencies, workers, and clients to provide requested day care services for eligible clients. The position will contact clients and providers to establish fees and reimbursement rates and conduct client self-certification process and recertification to initiate continued services. The position will also audit, review, monitor, and complete monitoring and service level data reports regarding day care clients and providers and associated billing. This position provides a great opportunity for someone who is detail oriented and focused on ensuring the Department receives the greatest value for its contract dollars. DCFS offers a competitive compensation plan, excellent benefits, and a pension program. The ideal candidate for this position will have excellent organizational skills and communication capabilities. We invite you to join our innovative team to help make a positive difference in the lives of the children and families of Illinois.

Job Responsibilities

1. Serves as Contract Support Staff

2. Audits, reviews, monitors, and completes monitoring and service level data reports regarding day care clients and providers and associated billing

3. Serves as a resource for Department and private agency staff, day care providers, clients, and foster parents regarding day care policies, procedures, and payment regulations

4. Maintains complex information systems of monitoring and service delivery data and develops various reports as assigned, performing all related functions in a timely manner

5. Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above

Minimum Qualifications

1. Requires knowledge, skill, and mental development equivalent to the completion of high school

2. Requires two years of experience in a community serviced by a demonstration project or a similar community experience

Employment Conditions

1. Requires ability to pass a background check

2. Requires ability to travel and possession of a valid driver’s license

About the Agency

DCFS is deeply committed to the welfare and protection of children. Our goal is to protect children by strengthening and supporting families. In every effort, from receiving hotline calls to reaching family reunification or foster care and adoption, children and families are our focus. The Office of Contract Administration works to ensure that the Department’s contracts with private agencies result in quality services to children and youth and comply with all applicable statutes, rules, and policies.