Job description
Employer: Customer and Local Services
Job number: SOJ12678
Closing date: 31-Dec-2023
Post requires 5 years residency: Yes
Post requires Criminal Records Bureau (CRB) clearance: No
Contract type: Permanent
Full time or part time: Full Time
Term time only: No
Working hours: 37 Hours per Week
Shift details: N/A
Salary: 19.36 - 21.8 GBP per hour
Job summary
Are you passionate about delivering a first-class service to the Islanders of Jersey?
At Customer and Local Services, our work matters and we’re proud to see the positive results we bring to Islanders’ lives every day. Our Service Advisers enjoy solving problems and providing support to everyone who needs it, often at very challenging times in their lives.
Our Customer Service Adviser roles will give you a unique insight into the various services we offer Islanders. From working with people to access and calculate financial benefits such as Income Support, to supporting with retirement and care packages or welcoming newcomers to the Island with Registration Cards. If you would like to make a difference to Islanders’ lives, please get in touch for an informal discussion via clscareers@gov.je or find out more at clscareers.gov.je
Our roles
As we continue to make services more accessible our advisors support customers over the phones with queries and form submission as well as face to face enquiries including payments and claims.
Skills and attributes we are looking for:
Empathetic and compassionate
Excellent verbal and written communication skills
Financial understanding and being comfortable with numerical calculations are helpful in some roles
Adaptable and approachable
A desire to develop oneself in a professional civil service career.
CLS have a diverse offering for Customer Service Advisers. We actively support full and part time applications as well as giving you the opportunity to work flexibly in some roles. We can offer permanent positions and fixed term contracts for successful candidates. Please contact clscareers@gov.je for an initial discussion.
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