Job description

Knichel Logistics is continuing to grow its Operations Team! We are in search of a driven, focused individual who understands our service-based company, looking to make their mark in the space of Third-Party Logistics!

The primary function of the Truckload Customer Support is to provide operational and customer service support to Knichel Logistics' primary enterprise accounts for Truckload Brokerage. The Truckload Customer Support will provide daily operation support to the Team Leader and primary Truckload Customer Coordinator to include order entry, scheduling and confirming appointments, document retrieval and imaging and handling customer and carrier sales inquiries. The Truckload Customer Support plays a pivotal role in Knichel Logistics’ initiatives to achieve operational effectiveness and best in class service.

Regular Working Hours: Monday through Friday, 9:00 AM - 6:00 PM

WHAT WE'RE LOOKING FOR
Required:
High school diploma or equivalent.
1-3 years of experience in an office environment, preferably in the logistics industry

Preferred:
A Bachelor’s Degree or related coursework in Logistics, Supply Chain, or Business Management
1-3 years of experience in brokerage operations and/or carrier procurement. Previous experience with DAT and Truckstop is also beneficial.
Professional certification related to Logistics, Supply Chain, or Business Management

WHAT WILL SET YOU APART

*

• Skilled at initiating, building, and maintaining healthy relationships with customers as well as vendors and the community at large.
• Customer Service – Responds promptly to customer needs; Solicits customer feedback to improve service;
• Teamwork – Helps support team and individual responsibilities; Exhibits objectivity and openness to others’ views; Supports everyone’s efforts to succeed.
• Quality Management – Demonstrates accuracy and thoroughness through attention to detail
• Ethics – Treats people with respect; Keeps commitments; Works with integrity and ethically; Upholds organizational values.
• Organizational Support – Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization’s goals and values.
• Judgement – Includes appropriate people in decision making process; Makes timely decisions.

WHAT YOU WILL DO

*

• Frequent contact with customers and carriers by phone and email
• Responsible for order entry, coordinating and scheduling with the appropriate underlying vendors, tracking and tracing, scheduling pick-up and delivery appointments and providing best in class customer service throughout the shipment process.
• Responsible for identifying any problems or potential problems early and mitigates risk by proactively notifying the appropriate parties to include the intermodal account manager.
• Establishes relationships with carriers. This consists of clearly communicating to the carriers both Knichel’s and its customer’s requirements and rules of engagement that will lead to providing best in class service to Knichel’s customers.
• All other duties and tasks as may be necessary to achieve company goals and objectives as directed by the Director of Truckload Brokerage.

WHAT WE OFFER

• Medical, Dental, and Vision Insurance
• Flexible Spending Account for Medical and Health-related Expenses
• 401K Plan (up to 3% company match, 50% of employee contribution)
• $25,000 Term Life Insurance group policy
• Short Term Disability plan
• Hybrid work schedule
• Paid Holidays & Paid Time Off
• 1st year - 5 vacation days, 6 sick days, 2 personal days
• 2nd-4th year - 10 vacation days, 6 sick days and 2 personal days
• 5th – 10th year - 15 vacation days, 6 sick and 2 personal days
• 10+ years – 20 vacation, 6 sick and 2 personal days
• 6 Paid Holidays per year – Memorial Day, July 4th, Labor Day, Thanksgiving, Christmas Day, New Year’s Day

WHO WE ARE

From the food and beverages that stock our shelves, to electronics and everything in between, Knichel Logistics arranges the transportation of consumer goods throughout North America. We are a fast growing, woman-owned and operated, non-asset-based 3rd Party Logistics Provider headquartered in Gibsonia, PA.

Job Type: Full-time

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Work Location: In person

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