Director, Patient Observation Services
Job description
Salary: $71,000 - $80,000 / year
TouchPoint, Support Services, provides customer focused support services. As specialists, we perform services including healthcare housekeeping, management in laundry processing, patient transportation, and food service. TouchPoint is a compilation of the most committed and talented individuals working in the industry today. Our dedication to quality, exceptional customer service, and unequivocal results allow us to provide the best outcomes to our clients.
Job Summary:
Working as a Director, you will be responsible for the effective leadership of Patient Observation services, to include the successful management of supervisors, finances, client relations, patient and customer satisfaction, program quality standards, performance improvement, and personnel performance and productivity. This position is based at a hospital in Evanston with an average patient census of 90 and will lead a team of 1 Supervisor and approximately 50 associates.
Key Responsibilities:
- Responsible for the accuracy and timeliness of financial data and statistics
- Develops and recommends department operating budget
- Coordinates transportation activities and services with other hospital departments
- Maintains records and statistics for administrative and regulatory purposes
- Plans, organizes, directs, coordinates, and supervises functions and activities of the department
- Establishes work standards and work flow
- Establishes and implements policies and procedures for departmental operations
- Demonstrates good communication skills with clients
- Ensures compliance with all regulatory agencies
- Proactive in the achievement of the facility goals and objectives
Preferred Qualifications:
- Four year college degree or equal related experience required
- Previous hospital patient safety/observation experience is preferred
- Supervision of staff employees required
- Ability to analyze and interpret financial and other data
- General business acumen
- Excellent interpersonal skills.
- Service/quality attitude
- Ability to plan, organize, and achieve effective time management
- Ability to work under pressure and meet established goals and objectives
- Public speaking skills a must
Apply to TouchPoint today!
TouchPoint is a member of Compass Group USA
Click here to Learn More about the Compass Story
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. *Los Angeles applicants: Compass Group will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box ordinance)
Positions at this location require proof of COVID-19 vaccination, boosters, and/or regular COVID testing. Where permitted by law, applicants who are offered a position for this location may be asked about their vaccination status, which must meet minimum business requirements. All religious, medical, or other legally recognized exemptions regarding vaccination status will be considered.
Associates at Touchpoint are offered many fantastic benefits.
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Holiday Time Off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
Touchpoint maintains a drugfree workplace.
Req ID: 1184588
TouchPoint
ERIN S PRINDLE
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