Job description

About White Hat Gaming

Founded in 2012, White Hat Gaming (WHG) is an online casino technology and services company with offices in Malta, London, Gibraltar, Chicago, and Cape Town. With a global team of over 550 specialists, we provide market-leading content, including Kambi Sportsbook and over 100 leading games providers.

We promote and foster a highly collaborative environment, offering complete flexibility and autonomy to our staff. As we grow rapidly, we continue to maintain a start-up atmosphere where we help each other and take a holistic approach to our day-to-day responsibilities.

Summary:

We are looking for a motivated Finnish Customer Support Agent with excellent soft skills and a positive attitude to ensure player satisfaction. We are a growing company with a young and dynamic team supporting a wide variety of brands.

The Job:

• Handling chats in a timely and customer centric fashion
• Replying to emails in a professional manner
• Showing empathy and appreciation to our customers
• Dealing with complaints and dissatisfied customers
• Working independently and proactively to improve customer satisfaction
• Work shifts: Monday to Sunday from 8:00 to 16:00 or 16:00 to midnight (CEST) with one weekend off guaranteed per month.

What you already have:

• Fluent in Finnish, both written and spoken alongside good English skills
• Soft skills to be able to deal with challenges professionally
• A positive attitude

How we approach things:

• Medium-sized company with a start-up culture and a can-do ethos.
• We focus on getting stuff done, not on the process or management hierarchy.
• Open-door policy across all levels and departments.
• An inclusive environment with staff from all around the world.

What we offer:

• A mostly remote and flexible working schedule
• Generous time off varied based on the country of residence
• Training on the job
• Opportunity to progress within the company, not limited to one department or team
• Hardware & Software allowance or work equipment is provided to make sure you have all the right tools to get the job done

Everything about WHG won't fit into a job ad, want to find out more about working with us? Apply to get the conversation started.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, gender, disability, religion/belief, sexual orientation, or age.

By submitting your application, you agree that we process your data in accordance with our Privacy Policy for the management of your candidature to any of the positions we offer.

Job Types: Full-time, Permanent

Benefits:

• Flexitime
• Work from home

Schedule:

• 8 hour shift
• Night shift
• Weekend availability

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