Job description
Overview:
Garmin International is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran’s status, age or disability.
We are seeking a full-time
Flight Path Support Specialist (Support Specialist, Aviation Services) to join our Airport Data Engineering team in Scottsdale, AZ. In this role, you will be responsible for making important contributions to our aircraft performance data products by analyzing data and feeding relevant information and solutions into our systems and databases used by aviators around the globe.
Responsibilities:
Essential Functions
- Analyzes and reviews permanent changes to flight paths and filters pertinent information appropriately into an every-28-day data cycle
- Communicates to end users, providing explanations and educating customers on our information, including why it meets regulatory requirements for aircraft performance
- Analyzes incoming airport and runway data pertaining to permanent changes, and filters appropriate information to pilots through Notice to Airmen (NOTAM) and our aircraft performance systems and databases
- Provides customer service, including advising and educating customers on our product, the flight path information provided, and explanation on how it meets regulatory requirements for aircraft performance
- Collaborates with airports, regulatory agencies and aviation data sources to ensure accuracy of information
- Performs detailed analysis on items such as characteristics of runways, obstacle information, and makes decisions on priority and pertinence of information as it relates to aircraft performance
- Designs flight path and engine failure procedures, and answers end-user questions pertaining to these paths and procedures
- Proactively identifies and reports issues, working to identify solutions to aircraft performance
- Establishes relationships and works collaboratively and professionally with other Garmin team members to achieve goals and objectives
- Provides weekly rotational on-call support, and on-call support as needed
Basic Qualifications
- Associate's Degree in business or technical discipline AND a minimum of 2 years experience working in the aviation or aerospace industry OR an equivalent combination of education and experience
- Demonstrated ability to build relationships across departments
- Demonstrated strong and effective verbal, written, and interpersonal communication skills and possess the ability to interact effectively with customers around the globe
- Strong organizational/time management skills and attention to detail
- Ability to prioritize and multi-task in a flexible, fast-paced and challenging environment.
- Experience and proficiency with MS Office Suite
Desired Qualifications
- Bachelor's Degree in business or technical field
- Pilot's License
- Previous work experience in air traffic control or aircraft dispatcher
Garmin International is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran’s status, age or disability.
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