Help Desk Support Analyst-JP710443-NC
Job description
This position is onsite.
Expected Skills: Able to work successfully with guidance; cannot provide leadership to others; able to manage simple to medium complexity work efforts.
Description (including, but not limited to):
1. Technical assistance, support, and advice to end users for hardware, software, and systems
2. Hands-on technical and functional assistance to business and technical users
3. Remote technical and functional assistance to business and technical users
Skill
Required / Desired
Amount
of Experience
Unpack PC boxes and stage for i-tagging
Required
2
Years
Organizing PCs and parts in stock rooms
Required
2
Years
Work tasks & perform data updates in ServiceNow system
Required
2
Years
Process PCs & delivery for State Surplus
Required
2
Years
Assist with PC pickups, deliveries, shipping
Required
2
Years
File equipment receipts
Required
2
Years
Physical PC inventories
Required
2
Years
Provide desktop staff inventory as requested
Required
2
Years
Assist with testing new PC models
Required
2
Years
Provide PCs to customers
Required
2
Years
Image PCs
Required
2
Years
Use SharePoint for file management
Required
2
Years
Win 10, 11 knowledge preferred
Required
2
Years
M365 knowledge preferred
Required
2
Years
Job Type: Contract
Pay: $24.00 per hour
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Raleigh, NC 27609: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Help desk: 3 years (Preferred)
Work Location: In person
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