Job Title

Job Description

Intake Specialist- Sleep and Respiratory Care (Shift, 10:00am-7:00pm CST)

Effective Tuesday, January 4, 2022, all U.S.-based employees are required to be fully vaccinated against COVID as a condition of employment at Philips*. Employees may request a reasonable accommodation. *Montana employees are currently excluded from this requirement at this time.

If you are a Colorado resident and this role is a field-based or remote role, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request. You may contact 888-367-7223, option 5, for assistance.

Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.

But it’s not just what we do, it’s who we are. We are 80,000, wonderfully unique individuals, with two things in common: An unwavering sense of purpose and a relentless determination to deliver on our customers’ needs. It’s what inspires us to create meaningful solutions – the kind that make a real difference – when it matters most.

The world and our customers’ needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That’s why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.

In this role, you have the opportunity to make life better

Looking at the challenges the world is facing today Philips’ purpose has never been more relevant. So, whatever your role, if you share our passion for helping others, you’ll be working towards creating a better and fairer future for all.

The Order Intake Specialist is responsible for receiving and entering a high volume of medical records from physicians, hospitals, clinics and patients sent electronically or mail. Provides critical clerical support for Operations.

You are responsible for

Responsibilities (90%)

• Performs accurate and timely fax, email and mail routing of medical records
• Reviews documents to check for urgency such as hospital discharges and applies priority in the review, entry and routing of such orders
• Identifies if medical records are for a patient of record or if the patient is new, creates account within software and attaches records and routes to appropriate department
• Assists other departments with printing, mailing or faxing medical records, claims, remittance advice documents or invoices
• Coordinates breaks, lunches and work schedule with other Order Intake Specialist to maximize coverage in receiving and responding to medical records; may assist in covering Customer Experience Specialist for breaks and lunches
• Maintains HIPPA compliance
• Maintains strict confidentiality of patient personal information.
• Performs other duties as requested by supervisor or manager.

Processes, Procedures and Systems (10%)

• Reviews, understands and follows department policies, Standard Operating Procedures and job aides.
• Notifies Supervisor and Manager of any defects or enhancement opportunities for SOP’s and job aides.
• Assists with annual review of SOP’s and job aides.

To succeed in this role, you’ll need a customer-first attitude and the following

• Associates Degree or Bachelor of Science degree in Finance, Business Administration or related field or equivalent successful experience in a healthcare related organization.
• Knowledge of insurance reimbursement preferred
• Knowledge of office administration and procedures. Data entry experience required.
• Proficient in relevant computer applications
• Excellent communication skills, both verbal and nonverbal.
• Attention to detail.
• Strong knowledge of word processing, spreadsheet and database software
• Strong math skills
• Demonstrated customer service skills
• Ability to work independently and as part of a team
• Ability to problem solve
• Must be able to work a 10:00am-7:00pm CST shift.
  • 8:00am-5:00pm PST
  • 9:00am-6:00pm MT

• US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on innovative, customer-first health technology solutions. Help us improve the health and well-being of billions of people, every year. Ultimately creating a career that no one could have planned for. Even you.

Visit our careers website to explore what it’s like working at Philips, read stories from our employee blog, find information about our recruitment process and answers to some frequently asked questions.

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Philips is an Equal Employment and Opportunity Employer/Disabled/Veteran and maintains a drug-free workplace.