Manager of Information Technology
Job description
THE OPPORTUNITY
Here at the Inland Empire Utilities Agency, we are a leader in water management and environmental stewardship. We strive to produce high-quality renewable products such as recycled water and top-quality compost to enhance and preserve the quality of life throughout our region. Our values go beyond just protecting the resources and the communities we serve. We are committed to applying ethical, transparent, and environmentally sustainable principles to all aspects of business and organizational conduct. We recognize that our commitment to the community starts with our employees. To ensure that our staff are able to continue to perform at a high level and provide unparalleled services throughout our service area, we strive to provide a healthy work-life balance.
- A 4-day work week with remote hybrid work schedules available
- Competitive vacation and sick time in addition to 9 agency paid holidays
- 10 Floating Holidays per fiscal year (prorated upon hire)
- $300 Monthly Vehicle Allowance
- Education Reimbursement up to $5,250 per fiscal year
- Professional Development Stipend of $1,000 per fiscal year
- Wellness Stipend of $500 per fiscal year
- Basic life Insurance Coverage provided
- 457b Deferred Compensation Contribution
- Interest free loan for a computer purchase up to $3,000
- A pension through California Public Employees’ Retirement System (CalPERS)
- Generous employer monthly health benefit allowances to go towards the cost of medical, dental, and vision insurance
Key Objectives:
The Manager of Information Technology will be expected to accomplish the following priorities within the first 24 months:
- Develop the IT Department Strategic plan for the Information Services Unit with emphasis on:
- Supporting the Agency’s Mission, Vision, Values and Goals
- Innovation
- Customer service
- Streamlined and efficient business processes
- Staff Development
- Succession Planning
- Diversity, Equity, and Inclusion
- Information Security
Develop initiatives to improve customer service.- Modernize the IT help desk.
- Analyze IT processes to optimize the efficient delivery of solutions to internal customers
- Complete the ERP Assessment and Vendor Selection by the end of Fiscal Year 2024
- Update the IT ten-year staffing and succession plan.
- Prepare the next bi-annual budget
- Explore and recommend projects to leverage Artificial Intelligence, Machine Learning and Automation to improve business processes.
This position is open until filled. The deadline for the first review of applications is 11:59 PM on Tuesday, May 9, 2023. Applicants that submit applications after the first review deadline are not guaranteed to be considered for this recruitment. This recruitment may close at any time without notice after the first review deadline.
There is one (1) vacancy in the Information Technology Department.
This recruitment is being conducted to fill (1) vacancy and will establish an eligibility list which may be used to fill future vacancies as they occur during the active status of the eligibility list.
Salary Range: 190
FLSA: Exempt
Probationary Period: At Will
DISTINGUISHING CHARACTERISTICS:
A Manager of Information Technology is responsible for managing, directing and information technology staff and consultants engaged in the support, development, design, maintenance, and security of the Agency's wired and wireless networks, telecommunications systems, SCADA system, SAP enterprise system, and desktop and audio/video hardware and software applications to meet Agency business and operating requirements. The incumbent is expected to work with department managers and staff to recommend and provide secure, cost-effective, and high-priority solutions to their needs and requirements and develop short and long-term technology strategies, policies and standards. Work is broad in scope and requires seasoned judgment and a high degree of initiative and independence.
An employee in this class reports to the Executive Manager of Operations/Assistant General Manager and directs the work of professional, technical and administrative staff performing or contributing to network administration and SCADA systems development and support, business and application analysis and business system administration, and desktop and other technology support.
Manages the performance of department staff; interviews and selects new staff; establishes performance requirements and personal development targets; regularly monitors performance and provides coaching for performance improvement and development; recommends compensation and provides other rewards to recognize performance; hears and makes recommendations on grievances; subject to management concurrence, approves or takes disciplinary action, up to and including termination, to address performance deficiencies, in accordance with Agency human resources policies and labor contract agreements.
Provides day-to-day leadership and works with staff to ensure a high-performance, customer service-oriented work environment that supports achieving the department's and the Agency's mission, objectives and values regarding teamwork, mutual trust and respect; applies process improvement and quality management principles to assigned areas of responsibility.
Participates in the formulation and implementation of departmental policy, planning and strategic development; leads and directs staff and outside consulting resources in the development and application of new methods and processes to achieve higher efficiency, quality and innovation in department work processes.
Provides the direction for Agency's data and cybersecurity protection, and oversee information technology governance and policies; develops Agency security strategy, security awareness programs, security architecture, and security incident response; provides strategic risk guidance for information technology projects, including evaluation and recommendation of technical controls; educates subordinate and Agency staff on appropriate security risk and mitigation strategies; ensure security programs are in compliance with relevant laws, regulations and policies; develops, maintains and publishes up-to-date security policies, standards and guidelines; oversees training and dissemination of security policies and practices.
Evaluates new cybersecurity threats and information technology trends and develops effective security controls; oversees development of security awareness programs; develops and oversees effective disaster recovery policies and standards to align with Agency business continuity goals; coordinates development of implementation plans and procedures to ensure business critical services are recovered in the event of disasters or other incidents, and provides direction, support and in-house consulting in these areas.
Define and report on information security metrics; maintains current knowledge of industry and regulatory trends and developments for the enterprise technology.
Through subordinate supervisors, manages the design, development, implementation, maintenance and system administration for the Agency's process automation computer/server platforms and communication networks including Distributed Control Systems (DCS), SCADA systems, microwave wireless communications systems, radio and telecommunication systems; oversees the development and maintenance of systems security to ensure system and data integrity; manages the development and implementation of automation controls applications, architecture and protocols to meet the Agency's operating requirements.
Directs and manages teams responsible for Agency-wide network administration including enterprise-level server hardware, operating system software, key enterprise applications such as email and messaging, data storage technologies, account and access management and associated systems, protocols and processes that support the Agency's technology environment.
Through subordinate supervisors, manages the design, development, implementation and maintenance of a wide variety of enterprise software and business applications software that support Agency financial, accounting, invoicing, customer/vendor information, purchasing, human resources, payroll, engineering, field work flow support, geographic information system (GIS) and other business, operating and decision-making requirements; works with department managers to prioritize applications enhancement and reporting requests; regularly monitors project status and systems performance metrics to ensure results consistent with customer expectations.
Directs and manages teams that utilize technology and Lean process improvement principles to analyze business processes and to streamline operations; manages the development of user requirements and the evaluation of vendor-packaged products to meet user requirements; reviews and approves general systems approaches to solve business and operating problems; confers with Agency managers regarding the feasibility of alternative conceptual approaches to meeting requirements; manages and oversees business process re-engineering initiatives to improve Agency-wide efficiency and effectiveness including changes in work flow, training, staffing and technological support.
Directs, plans and coordinates technology system upgrades and the installation, implementation and conversion to new plant automation and data communication hardware and software; collaborates with Engineering and manufacturers' representatives to define equipment needs; performs analyses and presents proposals for major purchases of hardware and software; recommends the selection of vendors; negotiates with vendors for the purchase of software and specialized hardware; administers contracts and ensures conformance with contract terms and conditions.
Manages staff responsible for providing responsive and high-quality technology support for audio, video, desktop software and hardware applications, telecommunications, systems and network services and problem resolution to all Agency staff; monitors and evaluates performance against service response and quality standards, based on analysis of user support data and results of service calls.
Plans and develops short- and long-term plans for hardware and software upgrades; works with Agency managers to prioritize network, communication, audio and video, and desktop equipment upgrades and expansions; manages overall progress on multiple information technology projects to ensure conformance with schedule and budget, user expectations and Agency standards.
Provides consulting and expert technical information, guidance and support to other departments as needed.
Monitors technology developments in areas of responsibility; analyzes proposed state and federal laws, regulations and court decisions for their impact on Agency practices and operations; recommends and implements policy and procedure changes consistent with legal and regulatory requirements.
Represents the Agency at professional group meetings and industry committees.
Graduation from an accredited four-year college or university with a major in management information systems, information technology, computer science or a closely related field, and at least ten years of progressively responsible experience in computer science, systems and/or network administration, at least three of which were at a project management or supervisory level; or an equivalent combination of education, training and experience. Experience in establishing cybersecurity and risk metrics for reporting. Experience in a public agency is preferred.
LICENSES; CERTIFICATES; SPECIAL REQUIREMENTS:
A valid California Class C driver's license and the ability to maintain insurability under the Agency's vehicle insurance program.
Microsoft Certified Solutions Associate or Cisco Certified Network Associate (CCNA) is strongly desired.
Certified Information Security Manager (CISM) or Certified Information Systems Security Professional (CISSP) Certification is strongly desired.
Certified in Information technology infrastructure library (ITIL) is strongly desired.
KNOWLEDGE OF:
This benefits overview is a summary and is not to be considered all-inclusive or applicable to all employees.
THE PROVISIONS OF THIS ANNOUNCEMENT DO NOT CONSTITUTE A CONTRACT, EXPRESSED OR IMPLIED, AND ANY PROVISION CONTAINED IN THIS BULLETIN MAY BE MODIFIED OR REVOKED WITHOUT NOTICE.
Retirement
California Public Employees' Retirement System (CalPERS):
An employee who becomes a "new" member of CalPERS for the first time on or after January 1, 2013 (and who was not a member of another California public retirement system prior to that date) will be enrolled in the CalPERS 2.0% @ 62 benefit formula with a three-year final compensation in accordance with Public Employees' Pension Reform Act of 2013 (PEPRA). New members (PEPRA) will be required to pay half of the normal cost [Govt. Code Section. 7522.30(c)] currently 6.25% of eligible earnings toward the employee contribution.
An employee who is a "classic" member of CalPERS, or a current member of another California public retirement system, who is hired on or after January 1, 2012, will be enrolled in the CalPERS 2.0% @ 55 benefit formula with a three-year final compensation. Classic members shall contribute 7% of eligible earnings toward the employee contribution.
Social Security/Medicare:
Along with CalPERS retirement, the Agency also participates in Social Security and Medicare. The Agency pays 7.65% on your behalf [6.2% Social Security + 1.45% Medicare], and the employee pays 7.65% via payroll taxes.
Medical
The Agency shall make a maximum monthly contribution towards the cost of his/her health insurance as follows:
January 2022
Waive Coverage $ 1,058.00
Employee Only $ 1,058.00
Employee +1 $ 1,375.00
Employee & Family $ 1,648.00
2 02 3 Age n cy C o nt r ib ut i o n
& Su p e r vis or s U n i ts U n r e p r e s e nted & E xecu t ive E mpl o y ee s
Health insurance is offered through CalPERS, and enrollment is optional with evidence of health coverage from another source. Eligible employees who waive their medical benefit receive a cash incentive payment. Coverage is effective the first day of the month following enrollment.
Dental and Vision Insurance
The Agency offers two dental plans – Delta Dental (PPO) and Western Dental (DPO). Enrollment in one of the plans is mandatory. Coverage is effective the first day of the month following enrollment.
Vision insurance is offered through EyeMed Vision Plan and enrollment is voluntary. Coverage is effective the first day of the month following enrollment.
Flexible Spending Account (FSA) Plan
Upon completion of six months of employment, employees may participate in the Agency's Section 125 Cafeteria Program. Participants in this program may take advantage of tax savings offered through a medical care flexible spending account, a dependent care flexible spending account, or purchase supplemental benefits including critical illness and accident insurance with pre-tax dollars. In addition, employees can purchase supplemental life insurance with post-tax dollars.
Term Life and Accidental Death & Dismemberment (AD&D) Insurance
Life and AD&D insurance is offered through Cigna Life Insurance. Executive Management employees are provided with 1 time their annual earnings up to $300,000. Unrepresented Management employees are provided with an Agency paid $90,000 Life and AD&D policy. Unrepresented non-management, and members of the Supervisors', Laboratory, Professional, General, or Operators' Unit are provided an Agency paid $50,000 Life and AD&D policy. Enrollment into a basic $10,000 Life and AD&D policy is required and paid by the employee. Employees may purchase dependent life, for their spouse and/or eligible child(ren), or additional Life and AD&D coverage for themselves up to $500,000. Coverage is effective the first day of the month following date of hire.
Disability Insurance
Employees are insured by an Agency-paid long-term disability insurance, which will provide income for an employee who is totally disabled from illness, injury, or accident. The basic benefit provides for 60% of the first $10,000 of monthly salary, reduced by deductible income, after a 365-day waiting period. Coverage is effective the first day of the month following the date of hire.
Short-term disability insurance is available through State Disability Insurance (SDI). Employees covered by SDI are covered by two programs: Disability Insurance and Paid Family Leave. Per applicable MOU and/or Personnel Manual, cash-out option available.
Employee Assistance Program
Agency employees are provided access to an Employee Assistance Program (EAP) which provides 24/7 assistance needed to help resolve life's challenges.
401(a) & 457(b) Deferred Compensation
Participation in a 457 deferred compensation plan is available through Empower Retirement. The Agency will contribute $25.00 per pay period to a single 457(b) account for each employee who has made an elective deferral of twenty-five ($25) or more to the plan. Also, participation in a 401(a) Defined Contribution Plan is available within 60 days of hire.
Flexible Work Arrangements
Whenever possible, the Agency strives to be flexible to help employees achieve a balance between work and home responsibilities. Most employees participate in a 4/10 work week.
PAID TIME OFF
Holidays
The Agency offers nine (9) paid holidays. Additional paid floating holidays are available every fiscal year as follows:
Vacation Leave
Employees accrue 80 hours of vacation leave per year depending on length of employment, progressing to 200 hours per year. Executive Management employees accrue 120 hours of vacation leave per year depending on length of service, progressing to 240 hours per year. Per applicable MOU and/or Personnel Manual, cash-out option available.
Sick Leave
Employees accrue 96 hours of sick leave annually.
Vehicle Allowance
Executive Management and Unrepresented Management employees may receive a monthly vehicle allowance .
Safety Equipment Stipend
Members of the Laboratory Unit shall be provided with safety glasses. Payment shall be on a reimbursement basis, not to exceed $250 per fiscal year. Additionally, Laboratory members will receive $300 safety equipment stipend.
Professional Development Stipend
Employees not on original probation shall be entitled to a professional development stipend of one thousand dollars ($1000) per calendar year. The professional development stipend shall be paid every twenty-fifth (25th) pay period. Refer to specific MOU or Personnel Manual for details and payment information.
Educational Reimbursement Program
The Agency may reimburse eligible employees for the cost of educational courses up to $5,250 per fiscal year for the cost of educational expenses that are related to the employee's work. Limited Term employees are not eligible for this benefit.
Wellness Stipend
Employees not on original probation shall be entitled to a wellness stipend of five hundred dollars ($500) per calendar year. The wellness stipend shall be paid every twenty-fifth (25th) pay period.
Computer Loan Program
Eligible employees may receive an interest-free loan up to $3,000 to purchase a personal computer . Limited Term employees are not eligible for this benefit.
This benefits overview is a summary and is not to be considered all-inclusive or applicable to all employees.
abouteureka.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, abouteureka.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, abouteureka.com is the ideal place to find your next job.