Job description
Nassawadox, Virginia
Overview
Reports to the Acute Care Administrator with input from the Practice Director. Responsible for the daily activities of the practice and the planning for the business plan based on practice analysis of data. Responsible for the scheduling of staff and coverage for vacancies due to: illness, vacation and other scheduled and un-scheduled absences. Maintains current knowledge of coding, scheduling of appointments and efficient, customer-friendly practices of the office. Conducts interviews and hires to fill open positions. Coordinates the orientation of new employees and assists with new provider orientation. Verifies competence of office employees and orientation/cross orientation of staff. Other duties as assigned including but not limited to the ability to fill most positions in the event of vacancies and to assist with office efficiency.
What you will do
Qualifications
Education
Experience
For over 100 years, at Riverside Health System, we have made it our mission to care for others as we would care for those we love.
Overview
Reports to the Acute Care Administrator with input from the Practice Director. Responsible for the daily activities of the practice and the planning for the business plan based on practice analysis of data. Responsible for the scheduling of staff and coverage for vacancies due to: illness, vacation and other scheduled and un-scheduled absences. Maintains current knowledge of coding, scheduling of appointments and efficient, customer-friendly practices of the office. Conducts interviews and hires to fill open positions. Coordinates the orientation of new employees and assists with new provider orientation. Verifies competence of office employees and orientation/cross orientation of staff. Other duties as assigned including but not limited to the ability to fill most positions in the event of vacancies and to assist with office efficiency.
What you will do
- Assures that customer service is a primary focus of the practice. Uses information from patient satisfaction surveys and other tools to improve patient perception of care. Resolves concerns and responds to complaints
Complete annual and 90-day evaluations on time. Develop career plans with team members including discipline and plans for improvement. Facilitate the Great Place to Work survey.
Assists with the recruitment, orientation and retention of new providers to the practice.
Assure competency of team members. Interview and hire to fill vacancies and new positions in a timely manner. Coordinate department-specific new hire orientation to minimize voluntary turnover. Coordinate, plan, and monitor education including mandatory education (ex NetLearning) and orientation.
Responsible for revenue capture, reconciliation, and other financial aspects of the practice such as staffing levels/training, payroll, cash/account management. Collaborates with providers and practice director on office operations and management including human and material resources.
Qualifications
Education
- , High school or equivalent (Required)
Bachelors Degree, Related Field (Preferred)
Experience
- 1-3 years Recent relevant experience (Required)
1-3 years Supervisory experience (Preferred)
As a Riverside Health System team member, our benefits have you covered:
Health & Wellness:
- Medical Plan Options
- Vision and Dental plans (including orthodontic care)
- Wellness & fitness center discounts
- Onsite pharmacy and delivery options
- Riverside Health System services discount
- Flexible spending and savings accounts
- Healthy lifestyle incentives
Peace of Mind:
- Group Term Life and AD&D Insurance
- Short Term Disability
- Whole Life Insurance
- Critical Illness Insurance
- Accident Insurance
- Legal Insurance
- Pet Insurance
Financial Support:
- CEUs (MedBridge Education)
- 403(b) Savings Plan (Immediate Matching)
- Specialty Certification Financial Assistance
- Company Wide Bonus Program
- Employee Help Fund
Work-Life Balance:
- Paid Time Off (full- and part-time team members)
- Extended illness bank
- Care.com membership
- Employee Assistance Program
- Adoption Assistance
- Area retail discounts
- Community involvement opportunities
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