OOH Call Handler - Evenings & Weekends

Choose a career with the UK’s biggest independent drainage specialist

** Available shifts are both weekday evenings, Saturday & Sunday days **

Strictly no agencies please.

The job:

This role may suit candidates with experience in the following roles - Customer Service, Inbound Call Centre, Outbound Sales, Call Centre, Call Handler, B2C and Graduates

Key Responsibilities;

• Working as part of a team you will be handling incoming and outgoing calls for key accounts & call out customers
• Liaising with on call service engineers and the management teams to ensure works are carried out promptly
• Ensuring that all calls are answered and information logged
• Achieve KPI's and provide the vital admin support to enable engineers to keep working 365 days per year 24/7
• Working quickly and calmly whilst providing a high level of customer service focus to our client base

About you:

You’ll will already be familiar with an office environment the successful candidate will have experience of working in a busy office minimum 12 months, previous data entry experience, a background in customer service, excellent IT skills (Excel, Word) and the ability to learn new in house IT systems.

Excellent communication and organizational skills, high level of attention to detail and ability to multitask.

Free onsite parking is available

Benefits:

• 31 days holiday pro rata (rising to 34 with length of service)
• Life Assurance;
• Health cash plan;
• Auto enrolment pension scheme;
• Free onsite parking;
• Friendly working environment;

About Lanes:

At the Lanes Group, we believe firmly in looking after our people and our customers. It’s a big part of who we are. It’s also one of the reasons that we have a £200 million+ turnover, over 2000 staff and a network of depots across the country.

We are an equal opportunities employer and welcome applications from under-represented members of the community