Our New VISION All youth feel safe, accepted, and supported.
Our New MISSION The Bridge for Youth centers youth voice, justice, and equity in all we do, and empowers
youth experiencing homelessness through safe shelter, basic needs, and healthy relationships.
Our New VALUES
Patience - We give space for youth to make decisions on their own timeline in their own way. Love and Caring -
We believe in acceptance, empathy, and non-judgment. Communication - We engage in intentional dialogue
to understand each other’s truths. Integrity - We actively learn, grow, and change to align our actions in equity
and justice. Co-Creation - We seek connection to amplify the voice of youth and each other. Community - We
stand together for youth and for each other.

Position Information

Position: Outreach & Supportive Services (OSS) Job Type: Full-Time

Program Manager

Classification: Exempt Reports to: Program Director

Posting Date: April 26, 2023 Closing Date: Open until filled

Compensation: 63K – 70K depending on qualifications

Position Overview
The Bridge for Youth (BFY) centers youth voice, justice, and equity in all we do, and empowers youth
experiencing homelessness through safe shelter, basic needs, and healthy relationships. For over 50 years, BFY
has been at the forefront of addressing youth homelessness in Minnesota, positively impacting the lives of the
most vulnerable youth in our community, through youth-centered programs that offer a pathway out of
poverty and chronic homelessness.

The OSS Program Manager is directly responsible for the development, implementation and management
of BFY’s non-shelter, outreach and supportive programs grounded in the 9 Guiding Principles of Youth Work
including: Specialized case management; street, site-based, and mobile outreach; Juvenile Detention
Alternatives Initiative (JDAI); youth leadership and engagement (Youth Advisory Board), support groups.
The OSS Program Manager supervises and support staff working these programs in a manner that aligns
with a liberatory culture. This position requires operating within a framework of agency values,
philosophies, and goals, including team commitment and cooperation across BFY services and programs.

We ask all staff to:
✓ Lead within a framework of agency values, philosophies, and goals, including team commitment and

cooperation across BFY services and programs
✓ Emulate and enthusiastically promote the organizational culture as defined by the identified values

statements and racial justice and equity opportunities of BFY
✓ Leads in building upon and strengthening a culture of establishing and nurturing relationships
✓ BFY believes in team, collaboration, and constantly developing a supportive and caring environment

for each other. Sometimes we are asked to lean in above and beyond our position description and we
enthusiastically do so

Key Responsibilities
1. Program Commented [A1]: “Ensure Minnesota Department of

• Ensure Minnesota Department of Human Services (DHS) licensing and other licensing compliance Human Servies(DHS) licencing and other licensing

compliance” althrough OSS is not a DHS licensed program,

• Provide professional leadership, direction and management to OSS program staff, volunteers and there are requirements Managers have to oversee I.e. training

interns working in OSS program areas compliance. Can you please add the above?

• Manage the day-to-day operations of OSS programs and services, including specialized case Commented [A2R1]: Added

management; street, site-based, and mobile outreach; Juvenile Detention Alternatives Initiative
(JDAI); youth leadership and engagement (Youth Advisory Board) and support groups

• Ensure OSS activities align with, are delivered to, and are in support of youth participating in BFY’s

emergency shelters and housing programs

• Identify and participate in the development and delivery of outreach activities for the agency

• Develop and implement a plan to grow the Youth Advisory Board and “So What if I Am” support

group; to include but not limited to implementation of annual work plan and oversite of member
engagement and participation

• Develop and implement a plan to grow the Mobile Youth Outreach Center (MYOC) to meet the

needs of the youth and partners in community based on evaluation findings. To include but not
limited to implementation of annual work plan and oversite of engagement and participation

• Collaborate in the development and implementation of OSS programs that compliment and provide

non-shelter services that address the needs of youth and provide continuity of services

• Collaborate with other BFY program managers in the coordination of activities and delivery of

services, including coordination of staff schedules

• Professionally interact and collaborate with outside agencies and service providers to refer and to

ensure that a continuum of care for the youth and their families is provided

• Create, develop and carry out specific administrative program strategies and activities that coincide

with the providing a sense of safety, security and stability for the youth and their families

• Serve as a program liaison to county staff and child protection services

• Positively and professionally represent BFY in all communications with youth, their families, referral

sources, other professionals, at events and in other venues

2. Supervision of Direct Services

• Serve as back up support to OSS staff needing assistance with youth as needed

• Model and train Nine Guiding Principles of Youth Work, positive youth development, and other

therapeutic strategies and techniques

• As needed, engage in positive working relationships with parents, other family members, and

employers of youth participating in OSS programs

• Monitor program delivery to ensure OSS activities align, meet, and achieve contractual program

outcomes and goals

• Ensure that case files are current, case management plans are followed, and that critical incident

reports are routed to appropriate individuals and/or DHS

3. Administrative Duties

• Participate in internal and community meetings as scheduled

• Regularly lead meetings and initiatives that contribute to the ongoing development and increased

effectiveness and efficiency of OSS programs services

• Identify, implement, maintain and coordinate professional development training

required for OSS staff and OSS program volunteers. Collaborate with peer managers and Clinical Commented [A3]: BFY staff
Director to (re)design and implement a wholistic training program for direct service staff

reviews and stay interviews.

• Convene team regularly to plan, collaborate, provide supports, mentorship, and consultation; hold

weekly or biweekly check ins with individual team members to do the same

• Report regularly and seek consultation from Program Director as required Commented [A5]: Program Director

• Oversee the maintenance of OSS program documentation, data collection, and reporting; meet

the deliverables of programs

• Participate in evaluation as it pertains to OSS programming

• Participate as program expert in strategic and annual planning and advance the plans as it pertains

to OSS program

• Contribute to annual budgeting process for program; manage OSS program expenses to budget

• Additional duties as assigned

4. Technology Skills Required
• Hands on knowledge of record keeping in a digitized environment, expertise in text messaging and

other digital communication methods

• Equipment used - personal computer, electronic mail system, telephone, and cell phone

• Collaborate in navigation and operation of Text for Help and BFY crisis line for minor aged youth

• Proficiency with Client Records Management (CRM) systems
  

5. Working Hours
• Participate in on-call supervisor support rotation as scheduled offering support and consultation to

staff for all programs by phone occasionally on-site. Rotation of on-call duties is 24-hours a day for

seven days

• Commitment to working some nights and weekends as community and group activities are scheduled

during these times

6. Physical Aspects of the Job
• The incumbent must be able to travel to attend agency meetings and events

• Position requires public speaking

• Must be able to lift up to 40 (forty) pounds at times

7. Qualifications:
Education & Experience:

• Required

o At least two years of demonstrated program coordination and staff supervision
o Ability to demonstrate commitment to diversity and inclusion
o Demonstrated ability to work individually and with a team
o Demonstrated confidence in transforming conflict, performance and behavior that is strengths

based
o Demonstrates good communication skills orally and in writing

o Experience with and ability to work with Microsoft Office applications (Word, Excel, Access,
PowerPoint and Outlook) as well as Client Record Management (CRM)

o Must have a valid driver's license, access to reliable transportation with automobile insurance
liability amounts to be $100,000 of bodily injury liability protection per person and $300,000
for bodily injury per accident

o Must clear a background check and successful reference review

• Preferred

o Lived experience
o Bachelor’s degree in human services, social services, or other human services related field Commented [A6]: Postion not based on education

To Apply
Submit cover letter and resume to resume@bridgeforyouth.org

The Bridge for Youth is an Equal Opportunity Employer committed to embracing diversity and individuality and opposed to

practices which discriminate on basis of race, gender, sexual orientation, religion, handicap, disability, age, or nationality.

We apply this policy of unbiased consideration not only to our employment practices, but also to any contractual

opportunities. We are further committed to taking affirmative action to ensure these opportunities are accessible to

individuals who meet the qualifications, and we encourage all interested parties to apply. EEO/AA