Principle Auto - Principle Toyota of Hernando

Parts Counterman

Who We Are

Principle Auto was founded on the desire to change the auto industry. Our purpose is helping people live a better life. We are in the business of building relationships and we want to ensure that we are there for our guests throughout their journey.

Our Values are our Guiding Principles

• Great People- We are dedicated to our customers, both internal and external, to our work, and to each other.

• Unparalleled Service- We are proactive in our work. We aim to prevent fires instead of having to put them out. We strive to have a servant's heart, and to be selfless in our conduct.

• Integrity- We are accountable to each other to do what is right. We keep our commitments.

• Defining Excellence- We make our colleagues better. We set each other up for success. We prioritize our work and deliverables in order to meet high yet reasonable expectations

• Enthusiasm- We aim to have fun every day. If it's not fun, we find a way to make it so. We are open to new ideas and ways of thinking.

Essential Duties of Parts counterman:

• Assists all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner.
• Informs customers of companion part requirements and specials, and ensures that the customer is exposed to the full product line.
• Answers phone calls, providing price quotes and other information.
• Reviews body shop estimates to be sure the parts that are ordered are correct and all pricing is in line with the estimate.
• Provides high level of service to internal and external customers.
• Pulls and fills orders from stock.
• Notifies parts manager of out-of-stock parts or shop materials that need immediate attention.
• Notifies the service advisor and the customer when special ordered parts have been received.
• Follows up on back-ordered parts.
• Replenishes assigned inventory daily.
• Assists outside sales representatives with their orders.
• Makes sure all internal requests for parts are billed on service repair order.
• Receives payment from retail customers or obtains credit authorization.
• Ensures that all charge sales are signed by the customer.
• Ensures that all customers receive their copy of the invoice.
• Issues credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified.
• Keeps orderly records of all repair orders, invoices, insurance estimates, and special order parts.
• Solicits assigned accounts by phone.
• Keeps front and rear counter areas clean and uncluttered.
• Participates in all training programs that are made available.
• Keeps current on new products and product updates.
• Participates with the parts manager in maintaining a lost sales tracking program.

Requirements for Parts Counterman:

• Clean Driving Record with current DL License.
• High School graduate or GED a MUST
• Experience in similar positions, 1+ year(s) preferred.
• Completion of negative drug screen.
• Completion of background investigation.

Requirements for Parts Counterman:

• Clean Driving Record with current DL License.
• High School graduate or GED a MUST
• Experience in similar positions, 1+ year(s) preferred.
• Completion of negative drug screen.
• Completion of background investigation.