The Operational Risk Officer is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.

Responsibilities:

• Coordinate day-to-day governance and engagement activities and support for PBWM Procedures
• Conduct ongoing Policy Document rationalization activities across PBWM lines of business to identify and drive opportunities for document simplification, consolidation, and overall optimization
• Support engagement activities of PBWM Policy Document representatives, including managing matrix of group-specific distribution matrices, required reviews and socialization, approval workflow, and training and awareness
• Support Enterprise Policy document implementation within PBWM, including facilitating document socialization and pre-vetting, impact assessment, and various conformance validation activities
• Coordinate PBWM feedback and concerns for dissemination to Enterprise Policy representatives
• Drive policy adherence capabilities, including coordination of PBWM Policy Document non-compliance reporting
• Support management and maintenance of the PBWM Policy Document inventory, including the PBWM Policy Repository SharePoint site
• Support documentation of artifacts evidencing the execution of Policy Document maintenance lifecycle tracking and due diligence
  processes
• Drive ongoing discovery efforts to identify and review documents within PBWM that meet qualifications for inclusion in PBWM Policy
  Document inventory
• Establishes and oversees the application of operational risk policies, technology and tools, and governance processes to create lasting solutions
• Independently assess risks and drive actions to address the root causes that persistently lead to operational risk losses by challenging both historical and proposed practices
• Analyzes a multitude of scorecards/performance management tools in an attempt to mitigate exposure
• Monitors goals are met through performance, risk and relationship oversight
• Develops and maintains relationships across the business users and Lines of Defense to better understand and deliver customer requirements by responding to changes in the internal and external business environment
• Has the ability to operate with a limited level of direct supervision
• Can exercise independence of judgement and autonomy
• Acts as SME to senior stakeholders and /or other team members
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 6-10 years experience, preferably in the financial sector
• Financial Policy and Procedure writing experience a plus
• SharePoint management skills a plus; strong Excel, Word and PowerPoint skills
• Experience with managing web-based inventory, including driving required workflow and maintaining metadata
• Outstanding communication and negotiation skills, and a proactive 'no surprises' approach in communicating risks, concerns
  and issues
• Strong relationship management skills; with ability to address and resolve conflict while maintaining relationships
• Ability to effectively communicate complex topics to a broad audience
• Detail oriented with analytical skills, as the role requires a large amount of data manipulation and presentation

Education:

• Bachelor’s/University degree, Master’s degree preferred

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