Available Title(s):
197J-YN_CS_NPS - Communications Consultant 2

Business Title:
Project Coordinator for Customer Relationship Management (CRM)

Employee Type:
Classified

Time Type:
Full time

Position Term:
12 Month

Position Details:

To support WSU's ability to attract talent in a competitive job market, this recruitment has been approved for a hiring incentive payment of up to $2,000.00. More information regarding the hiring incentive payment program can be located on the HRS website: Hiring Incentive - Human Resource Services, Washington State University (wsu.edu)

This recruitment is eligible for a referral incentive for eligible WSU employees. For instructions to complete this process and eligibility visit: https://hrs.wsu.edu/employees/benefits/employees-benefits-total-compensation-package/hiring-incentive/

Summary of Duties:

The CRM Project Coordinator for Student Affairs Marketing and Communications manages email communications to students, faculty, and staff that increase awareness of Student Affairs programs and priorities. The coordinator acts as the department's CRM campaigning expert, building and sending emails, managing audience segmentation and lists, gathering metrics, and creating reports on email campaign performance that help inform the department's email strategy. This position will also gather and analyze data from social media, websites, and other platforms. This position will assess content, data, and reach to improve and expand upon Student Affairs campaigns.

Required Qualifications:

• A Bachelor's degree in English, communications, journalism, humanities, public relations, OR related field AND one (1) year of writing/editing/public relations experience; OR equivalent education/experience.
  
• Experience creating and managing large email lists: tagging, segmenting, cleanup, and maintenance.
  
• Experience with data management and using data analysis to pull out relevant information to inform future email strategies.
  
• Experience building digital communications, including logic and variable data models.
  
• Experience creating, evaluating, and improving email policies and practices.
  
• Knowledge of content accessibility standards and best practices.

Preferred Qualifications:

• Demonstrated experience in marketing, communications, business, or a related field and 2 years of professional experience in email marketing, communications, data analysis, or related work.
  
• Demonstrated experience building emails or digital communications using a variety of templates and layouts.
  
• Demonstrated ability to work quickly and accurately on tight deadlines.
  
• Ability to create accessible, informative email and digital campaign performance reports for a variety of colleagues, from top leadership to peers.
  
• Experience in gathering data and creating reports for other mediums such as social media and websites.
  
• Strong attention to detail and ability to produce accurate, error-free work.
  
• Familiarity with Slate and Mailchimp CRM tools.
  
• Experience creating and editing HTML-based documents.
  
• Ability to copy, edit, and proofread is a plus.

Additional Information:

Area/College:

Student Affairs

Department Name:

Student Affairs Marketing and Communications

City, State, Zip:

Pullman, WA, 99164

Department Link:

https://studentaffairs.wsu.edu/home/

Monthly Salary:

Range 47, $3,821.00 - $5,136.00 (Steps A - M) | Successful candidates typically begin at the beginning of the salary range and receive scheduled salary increment increases in accordance with WAC 357-28.

WSU offers a comprehensive benefits package which includes: paid sick and vacation leave; paid holidays; medical, dental, life and disability insurance package for employees and dependents; retirement; deferred compensation and optional supplemental retirement accounts.

For a more detailed summary of benefits offered by WSU for classified staff visit: https://hrs.wsu.edu/wp-content/uploads/2023/01/2023-Benefit-Overview-for-Civil-Service.pdf.

Find total compensation here: https://hrs.wsu.edu/managers/recruitment-toolkit/total-compensation/.

FTE:

100%

This is a Permanent position.

Posting Close Date:

Applicants must submit their completed application by May 5, 2023, at 11:59 p.m.

Background Check:

This position has been designated by the department to require a background check because it requires access to children or vulnerable adults as defined by RCW 74.34, engages in law enforcement, requires security clearance, interacts with WSU students in a counseling or advising capacity, has access to personal identifying and/or financial information, unsupervised access to university buildings/property, or other business-related need. A background check will not be completed until an initial determination of qualification for employment has been made.

Application Instructions:

Please upload all documents in the "Resume/CV" section of your application. Documents may be submitted in one file or separate files. Applicants are encouraged to upload as a PDF if possible . Applicants will be requested to provide contact information for professional references within the online application.

Application materials should clearly communicate how the applicant meets all required qualifications and additional requirements.

Required Documents:

• Resume
  
• Cover Letter

WASHINGTON STATE UNIVERSITY IS AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EDUCATOR AND EMPLOYER. Members of ethnic minorities, women, special disabled veterans, veterans of the Vietnam-era, recently separated veterans, and other protected veteran, persons of disability and/or persons age 40 and over are encouraged to apply.

WSU employs only U.S. citizens and lawfully authorized non-U.S. citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Services.

WSU is committed to providing access and reasonable accommodation in its services, programs, activities, education and employment for individuals with disabilities. To request disability accommodation in the application process, contact Human Resource Services: 509-335-4521 (v), Washington State TDD Relay Service: Voice Callers: 1-800-833-6384; TDD Callers: 1-800-833-6388, 509-335-1259(f), or hrs@wsu.edu.

To apply, visit https://wsu.wd5.myworkdayjobs.com/en-US/WSU_Jobs/job/Pullman-WA/Project-Coordinator-for-Customer-Relationship-Management-CRM-_R-9294

Washington State University is an Equal Opportunity/Affirmative Action Educator and Employer.

jeid-1095798a14041043bde2e3023c1b99e6