Job description

Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.

Do you want to work for an organisation that makes a difference, every single day, to people from all walks of life? The people that turn to Citizens Advice need help overcoming an obstacle in their lives – from debt to evictions to trouble at work – and you can be key to them getting the support they need in the quickest, easiest, and most effective way.

The Public Affairs team plays an integral role in this, working with colleagues across the charity to achieve meaningful policy change and help secure our position as the leading provider of advice in England and Wales. We work across a number of different policy areas, for example welfare, debt and energy.

Reporting to the Public Affairs Manager, this role will be responsible for contributing to the development and execution of influencing strategies that engage decision makers on key issues, building strong internal and external relationships and working with local Citizens Advice in order to achieve policy change.

We’re looking for someone who has the ability to work under pressure, with good organisation and time management skills, is able to build effective working relationships, and excellent communication skills.

To apply, please send an anonymous CV and cover letter, providing short examples of how you meet the first four essential criteria in the person specification. If you’re not sure you have the right experience for the role, we’re happy to have an informal chat to help you decide whether to apply. We’re looking for a person willing to learn,and will provide training and support throughout the year.

Equity, Diversity and Inclusion (EDI) is of strategic importance within the organisation and recognised as integral to all we do as a service.

Central to pursuing our EDI mission is building diverse and inclusive teams in which everyone has a sense of belonging. We believe inclusion is a social justice issue - a principle that underpins all our EDI work. To that end, we particularly welcome applications from people we would like to see better represented in our organisation and sector - people of colour, LGBTQ+ people and disabled people. If you are disabled and meet our minimum criteria you will be guaranteed an interview for this role and we will provide reasonable adjustments as needed. We follow the social model of disability.

We’re a flexible employer, so this role may suit anyone who’d prefer a flexible arrangement to help their work/life balance. We’re usually flexible on location too, however some roles may require you to be based in a certain location, many of our colleagues spend most of their time working remotely.

The National Citizens Advice operates from offices in England and Wales, with 4 regional offices based in Cardiff, London, Birmingham and Leeds, therefore all successful applicants must be based within England or Wales.

Our commitment to colleague wellbeing is reflected in us being awarded Gold in the Health & Wellbeing category, as well as Overall Winners, at the Employee Experience Awards 2022.

Please be aware that Citizens Advice is not a sponsoring organisation. Therefore the successful applicant must already possess the right to work in the UK or be able to secure the right to work in the UK independently.

In the event of a high number of applications, we reserve the right to close the application early.

This vacancy closes at 23.59 on the closing date.

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